Benefits Administration Associate

Conduent HR Services, LLC•Chesapeake, VA

2d•$32,760 - $40,950•Remote

About The Position

One of the most important things that most people do is enroll in benefits plans. In this position, you will be making an impact on those people by assisting them with enrollments. You will contribute by supporting the organization that provides those benefits.

Requirements

Have a High School Diploma or an equivalent level of education
Be able to successfully pass a criminal background check
Demonstrate problem-solving skills
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router
Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
We are currently NOT hiring in the following geographies: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Responsibilities

Responding to client specific inquiries through multiple channels including telephone and web correspondence.
Assisting participants with the information needed to make informed decisions
Completing transaction(s) related to the customer’s inquiry with limited supervision while meeting timeliness and accuracy standards
Explaining the appropriate participant forms and provides guidance on completion
Completing follow up and call backs in a timely manner and escalate as appropriate
Gathering information to keep customer profiles and accounts up to date
Providing great customer service.