Benefit Programs Supervisor

New LHRC External Career Site•Stafford, VA

21d

About The Position

This is the supervisory level in the occupational group. Employees supervise Specialists who determine eligibility for government assistance programs and a variety of other staff. Employees train, lead, and develop staff and monitor case management services. The Benefit Programs Supervisor is distinguished from the Benefit Programs Manager by the latter’s responsibilities for supervising Supervisors and managing program performance. The Benefit Programs Supervisor is distinguished from the Benefit Programs Manager by the latter’s responsibilities for supervising Supervisors and managing program performance.

Requirements

Considerable knowledge of: current social, economic and health issues and trends; principles and practices of effective supervision; public assistance programs, policies and regulations; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing techniques. Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems.
Skill in operating a personal computer and the associated office and agency software.
Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs.
Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Demonstrated ability to communicate effectively both orally and in writing using proper grammar.
Demonstrated ability to evaluate eligibility for public assistance programs, including SNAP (Supplemental Nutrition Assistance Program), TANF (Temporary Assistance for Needy Families), and Medicaid based on VDSS policies and regulations.
Experience working in VDSS software systems to include VaCMS, VAMMIS, and Spider.
Human services experience in a lead or supervisory capacity or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Nice To Haves

Bachelor's degree in a human services field.
Demonstrated ability to plan and provide supervision to include training, recordkeeping, and organizational operations.
Demonstrated ability to evaluate potential fraud, underpayments/overpayments, and claims for public assistance programs.
Experience with determining eligibility for the Refugee Cash Assistance Program.
Demonstrated ability to implement services during a disaster to include shelter and reception duties.

Responsibilities

Provides administrative and programmatic supervision to staff
Reviews case management plans to include quality assurance of case management services
Develops written guidelines for delivery of case management services; assigns caseloads to staff
Coordinates and monitors activities of staff
Holds individual and group conferences to review cases and problems
Reviews case records and evaluates performance of staff members and recommends indicated action
Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans
Represents staff needs to senior management team
Prepares and implements internal operating policies and procedures
Interprets regulation, policy and other program information changes to staff; trains new employees in areas such as agency policy, department procedures and agency or government regulations
Determines staffing needs and makes recommendations to management
Maintains records and prepares regular and special reports
Participates in developing and implementing agency administrative policy
Makes decisions on controversial cases or presents them for higher level action
Authorizes emergency assistance for applicants/recipients
Serves in a liaison capacity to other agencies and groups
Monitors program expenditures
Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities
Assigns caseloads to staff
May act for the Director of Social Services as designated