Benefit Programs Supervisor (Frederick County, VA)

New LHRC External Career Site•Winchester, VA

About The Position

Frederick County Department of Social Services is one of the 120 locally-administered, state-supervised agencies who work in partnership with the Virginia Department of Social Services to help those in our community most in need. Our mission is to deliver client centered, quality human services that help the citizens of Frederick County achieve safety, independence, and overall well-being. Frederick County is located at the tip of the Northern Shenandoah Valley and is in the northernmost corner of the state of Virginia. The county sits at the mouth of the Shenandoah Valley with the Blue Ridge Mountains to the east and the Allegheny Mountains to the west. Frederick County staff are guided by its values which are to be people focused, committed to excellence and to respect differences so that the agency can continue to provide exceptional and innovative social services to its citizens. Minimum salary: $68,589.00 commensurate with experience. Job Description Knowledge, Skills, and Abilities Employee supervises specialists who determine eligibility for government assistance programs, such as SNAP, Medicaid, TANF, Long Term Care and IV-E. Employee trains, leads, and develops staff and monitors case management services. Provides administrative and programmatic supervision to staff; reviews case management plans to include quality assurance of case management services; develops written guidelines for delivery of case management services; assigns caseloads to staff; coordinates and monitors activities of staff; holds individual and group conferences to review cases and problems; reviews case records and evaluates performance of staff members and recommends indicated action; recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans; represents eligibility staff needs to senior management team; prepares and implements internal operating policies and procedures; interprets regulation, policy and other program information changes to staff; trains new employees in areas such as agency policy, department procedures and agency or government regulations; determines staffing needs and makes recommendations to management; maintains records and prepares regular and special reports; participates in developing and implementing agency administrative policy; makes decisions on controversial cases or presents them for higher level action; authorizes emergency assistance for applicants/recipients; serves in a liaison capacity to other agencies and groups; monitors program expenditures; and meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities. The Benefit Programs Supervisor is distinguished from the Benefit Programs Manager by the latter’s responsibilities for supervising Supervisors and managing program performance. Considerable knowledge of: current social, economic and health issues and trends; principles and practices of effective supervision; public assistance programs, especially SNAP and Medicaid, policies and regulations; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing techniques. Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems. Skill in operating a personal computer and the associated office and agency software. Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including service delivery, training, record keeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs.

Requirements

Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Considerable knowledge of: current social, economic and health issues and trends
principles and practices of effective supervision
public assistance programs, especially SNAP and Medicaid, policies and regulations
the literature in the field of eligibility determination
casework supervision principles and practices
effective interviewing techniques
Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems
Skill in operating a personal computer and the associated office and agency software
Demonstrated ability to: work effectively with others
work independently supervising and training others to deal effectively with the public
plan and manage work effectively
communicate effectively both orally and in writing
interpret laws, policies, and regulations and to make decisions based thereon
plan and supervise work activities, including service delivery, training, record keeping duties and organizational operations
develop and maintain good working relations with internal and external customers
evaluate financial assistance programs.

Nice To Haves

Direct experience as a Benefit Program Supervisor, Benefit Program Trainer, or senior level experience in a social services environment.
Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Also prefer extensive experience working with Public Assistance Programs and bilingual in English/Spanish.

Responsibilities

supervises specialists who determine eligibility for government assistance programs, such as SNAP, Medicaid, TANF, Long Term Care and IV-E
trains, leads, and develops staff and monitors case management services
Provides administrative and programmatic supervision to staff
reviews case management plans to include quality assurance of case management services
develops written guidelines for delivery of case management services
assigns caseloads to staff
coordinates and monitors activities of staff
holds individual and group conferences to review cases and problems
reviews case records and evaluates performance of staff members and recommends indicated action
recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans
represents eligibility staff needs to senior management team
prepares and implements internal operating policies and procedures
interprets regulation, policy and other program information changes to staff
trains new employees in areas such as agency policy, department procedures and agency or government regulations
determines staffing needs and makes recommendations to management
maintains records and prepares regular and special reports
participates in developing and implementing agency administrative policy
makes decisions on controversial cases or presents them for higher level action
authorizes emergency assistance for applicants/recipients
serves in a liaison capacity to other agencies and groups
monitors program expenditures
meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities