Benefit Programs Supervisor

New LHRC External Career Site • Rustburg, VA

8d • Onsite

About The Position

This is a sensitive and essential position. Provides administrative and programmatic supervision for those who determine eligibility for assistance programs (Medicaid, SNAP, TANF, and other financial programs), train, lead, and develop staff, and monitors case management services. Reviews case records and evaluates performance of staff, prepares reports, and serves on the agency management team. This is not a remote work position.

Requirements

• Knowledge of current social, economic and health issues and trends
• Principles and practices of effective supervision
• Public assistance programs, policies, and regulations
• The literature in the field of eligibility determination
• Casework supervision principles and practices
• Effective interviewing techniques
• Working Knowledge of computer systems and standard office software to include the state Department of Social Services human services systems
• Medicaid, SNAP, TANF, and other financial assistance programs
• Skill in operating a personal computer
• Ability to work effectively with others
• Ability to work independently
• Ability to supervise effectively
• Ability to manage workload
• Ability to effectively communicate verbally and in writing
• Ability to interpret laws, policies, and regulations
• Ability to make sound decisions
• Ability to develop and maintain good working relations with internal and external customers
• Ability to train others
• Ability to keep records
• Employee must have a positive attitude and helpful demeanor, and exhibit a professional working relationship with staff, clients, and the community
• Bachelor's degree in human services or related field and human services program experience in a lead or supervisory capacity or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

Responsibilities

• Provides administrative and programmatic supervision for those who determine eligibility for assistance programs (Medicaid, SNAP, TANF, and other financial programs)
• Train, lead, and develop staff
• Monitors case management services
• Reviews case records and evaluates performance of staff
• Prepares reports
• Serves on the agency management team

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees