Benefit Intake Specialist

TEKsystems•Dallas, TX

6d•$22 - $24•Hybrid

About The Position

The Benefit Intake Specialist is responsible for managing the initial patient referral and benefits verification process to ensure timely and accurate access to Koya Medical’s therapies. This role serves as a key liaison between patients, providers, and insurance payers, ensuring coverage requirements are met and documentation is complete.

Requirements

High school diploma or equivalent
2+ years of experience in benefits verification, patient intake, or reimbursement support
Working knowledge of commercial and government insurance plans
Strong attention to detail and organizational skills
Excellent verbal and written communication skills
Proficiency with healthcare systems, EMRs, or CRM platforms

Responsibilities

Receive, review, and process patient referrals and intake documentation
Verify patient insurance coverage, eligibility, and benefits with commercial, Medicare, and Medicaid payers
Clearly communicate coverage details, financial responsibilities, and next steps to patients and providers
Collaborate cross-functionally with reimbursement, clinical, and operations teams to resolve intake issues
Ensure accurate and timely data entry into CRM and case management systems
Track and follow up on pending authorizations and missing documentation