Medical Device Benefit Intake Specialist
About The Position
We are seeking a Benefit Intake Specialist to support a growing medical device organization by managing the initial patient referral and benefits verification process. This role is a key liaison between patients, providers, and insurance payers, ensuring coverage requirements are met, authorizations are tracked, and documentation is complete to ensure timely access to therapy. The ideal candidate has strong healthcare intake or reimbursement experience, excels in customer service, and is comfortable navigating a fast‑paced, evolving environment.
Requirements
- Experience with referrals, authorizations, and customer service in a healthcare setting
- Medical device industry experience
- Working knowledge of insurance verification and benefits processes
- Strong communication skills and patient‑focused mindset
- High school diploma or equivalent
- 2+ years of experience in benefits verification, patient intake, reimbursement support, or related healthcare roles
- Working knowledge of commercial and government insurance plans
- Strong attention to detail with excellent organizational and follow‑up skills
- Ability to work independently while collaborating with cross‑functional teams
Nice To Haves
- DME experience
- Salesforce or CRM experience
- Experience working with healthcare systems, EMRs, or case management platforms
Responsibilities
- Receive, review, and process patient referrals and intake documentation
- Verify insurance coverage, eligibility, and benefits across commercial, Medicare, and Medicaid plans
- Communicate coverage details, financial responsibility, and next steps clearly to patients and providers
- Track and follow up on prior authorizations, referrals, and missing documentation
- Ensure accurate and timely data entry into CRM and case management systems
- Partner cross‑functionally with reimbursement, clinical, operations, and intake teams to resolve issues and delays
- Maintain compliance with insurance and internal documentation requirements
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
