Benefit Advisor

Lifepoint Health • Las Cruces, NM

4d • Onsite

About The Position

The Benefit Advisor advises patients and/or guarantors of their benefits, financial responsibilities and secures payment of patient’s liability. Must maintain confidentiality of information obtained on the job.

Requirements

• High school diploma or equivalent Required.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• Auditory skills, effective verbal & communication skills, hand/finger dexterity, critical thinker, ability to type 30 WPM with high degree of accuracy.
• Requires prolonged sitting and some bending, stooping, and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
• Requires lifting papers or boxes up to 50 pounds occasionally.
• Requires 3 months on the job training.

Responsibilities

• Greets patient promptly upon arrival using appropriate scripting and always with a smile.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distributes and explains forms, documents, and educational handouts to patients or family members.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Secures payment of estimated patient liability.
• Follows internal cash control procedures when securing payment(s) of estimated patient liability.
• Visits all in-house self-pay patients, evaluates their eligibility for Medicaid or other indigent programs.
• Visits all in-house patients with an estimated patient liability to explain insurance benefit information and estimated patient liability.
• Works closely with outside agencies and/or vendors in assisting patients applying for Medicaid and/or State aid.
• Assists patients and consumers in apply for Health Insurance Marketplace insurance.
• Able to provide coverage to other areas of registration when necessary.
• Performs other tasks as assigned.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees