Bench Operations (Restaurant) Leader

Wonder • New York, NY

2d • $80,000 - $92,000

About The Position

As an Operations Leader at Wonder, you are accountable for running the four walls of your location. You will lead end-to-end execution across kitchen, service, fulfillment, and customer experience, ensuring your location operates at peak performance in every shift. This is not a support role—this is the person who owns the daily results. You are expected to deliver consistent outcomes in quality, speed, team culture, and customer satisfaction, leveraging cross-functional collaboration where needed. You will master internal operations to keep your location running smoothly, consistently, and profitably.

Requirements

• A high-accountability operator with 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting
• Confident leading teams and executing complex shifts in fast-paced, customer facing environments
• Demonstrated experience owning operational KPIs including labor deployment, order accuracy, and throughput
• Experienced in coaching frontline employees with clarity, empathy, and consistency
• Agile in managing live operations—able to prioritize and pivot quickly while holding the line on standards
• Detail-oriented and quality-driven with strong knowledge of food safety and team safety protocols
• Strong communicator and collaborator who brings others along through structure and positivity
• Must be 21 years old and legally authorized to work in the US
• Must be able to lift up to 50 pounds and stand for extended periods
• Must have open availability, including nights and weekends
• Food Handler Certification (or willingness to obtain)
• This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

Responsibilities

• Oversee and Execute Day-to-Day Operations
• Own daily execution across all functions—kitchen, fulfillment, service, and customer experience
• Optimize labor deployment and lead shift readiness to meet volume and throughput targets
• Proactively use operational and customer data/feedback to identify issues, make real-time decisions, and drive continuous improvement
• Proactively identify and resolve operational bottlenecks to maintain flow and consistency
• Ensure full compliance with food safety, labor, and health standards
• Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and escalate unresolved issues promptly
• Lead and Manage Team Performance
• Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety
• Set clear expectations and hold team members accountable through real-time feedback and hands-on coaching
• Manage team performance by observing service, tracking KPIs, and escalating issues as needed
• Partner with the Senior Operations Leader on hiring, training, and development of team members
• Drive Operational Excellence
• Ensure flawless execution of brand standards across all brands and stations. Tolerance for deviation is minimal
• Maintain operational readiness through shift checklists, opening/closing procedures, and handoff execution
• Execute new menu rollouts and updates with precision and clarity to the team
• Support Business and Labor Performance
• Execute against daily labor plans and food cost targets
• Manage inventory levels, waste reduction practices, and labeling standards
• Analyze shift-level data and recommend process changes that improve outcomes
• Ensure compliance with federal and state labor laws
• Grow the Business
• Support company talent pipelines by coaching and developing team members daily, building readiness for talent promotion as the business expands
• Train and certify team trainers, ensuring they are prepared to support new store openings and deliver consistent onboarding to new hires
• Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
• Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
• Partner with the Senior Operations Leader to align workload initiatives, projects, staffing, scheduling, and team development to support current operations and prepare for future expansion
• Lead execution of pilot programs, provide actionable feedback, and help shape best practices for company-wide rollout

Benefits

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401(k) Retirement Plan
• Employer match for Health Savings Account (HSA)
• Learning and Development opportunities to advance your career
• Employee Stock
• Employee Discount
• Note: Some of our benefits vary by state and depend on the number of hours you work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees