Bellperson InterContinental Suites Hotel

InterContinental Hotels Group•Cleveland, OH

40d

About The Position

Assist incoming and outgoing guests in transporting luggage to and from guest rooms. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Requirements

High School diploma or equivalent, plus some guest service experience or hotel experience preferred.
Must speak fluent English.
Carrying, pushing, or lifting items weighing up to 100 pounds
Moving about the public areas
Handling objects such as luggage
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..
May be required to work nights, weekends, and/or holidays.

Nice To Haves

Other languages preferred.

Responsibilities

Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
Promote team work and quality service through daily communications and coordination with other departments.
Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request.
May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.