Bellperson/Valet, The Westin Monache - Summer

Alterra • Mammoth Lakes, CA

3d • $17 • Onsite

About The Position

The Valet/Bell Attendant provides all valet, bell and shuttle services to our guests. This individual is the first point of contact for our guests/owners and is responsible for paving the path of an outstanding guest experience in accordance with Westin Brand Standards. Provide a pivotal first impression, setting the tone for the guest/owner experience Extend a warm and friendly greeting to all arriving and departing guests/owners Open vehicle doors upon arrival to the property Offer luggage assistance and guide the guest to the front desk for check in Assist guess to their rooms and extend knowledge of the property, town and ski area Assists guests with valet parking. Provide guests with valet services Collaborate with front desk to ensure all luggage, shuttle and vehicle requests are fulfilled in a timely and effective manor Contribute to the effectiveness of the check-out process by transporting guest luggage from the room to guest vehicle. Pack vehicle efficiently Safely and orderly park guest vehicles while ensuring documentation of any pre-existing vehicle damage Provide shuttle service to guests within our town limits in all road conditions Maintain cleanliness of lobby, bell closet, garage and front drive Positively and professionally respond to manager/supervisor requests to complete tasks assigned in accordance to Westin/Marriott Brand standards and Mammoth Way values Collaborate with other departments and other team members Communicate in a professional manner with all other associates, management, owners and guests Candidates should enjoy public interaction and display a positive attitude with a willingness to serve Candidate is to act with integrity and comply with all company policies and procedures

Requirements

• Education: High School Diploma or equivalent
• Experience: Minimum of 2 years guest service, public relations or sales experience
• Strong interpersonal and problem-solving skills
• Ability to multi-task in a high-volume setting
• Must be at least 18 years of age
• Must hold a valid driver’s license in good standing

Nice To Haves

• Marriott experience beneficial
• 1 year of previous Bell/Valet experience at a luxury full-service resort preferred
• Ability to effectively present information in a one-on-one setting or in a group

Responsibilities

• Provide a pivotal first impression, setting the tone for the guest/owner experience
• Extend a warm and friendly greeting to all arriving and departing guests/owners
• Open vehicle doors upon arrival to the property
• Offer luggage assistance and guide the guest to the front desk for check in
• Assist guess to their rooms and extend knowledge of the property, town and ski area
• Assists guests with valet parking. Provide guests with valet services
• Collaborate with front desk to ensure all luggage, shuttle and vehicle requests are fulfilled in a timely and effective manor
• Contribute to the effectiveness of the check-out process by transporting guest luggage from the room to guest vehicle.
• Pack vehicle efficiently
• Safely and orderly park guest vehicles while ensuring documentation of any pre-existing vehicle damage
• Provide shuttle service to guests within our town limits in all road conditions
• Maintain cleanliness of lobby, bell closet, garage and front drive
• Positively and professionally respond to manager/supervisor requests to complete tasks assigned in accordance to Westin/Marriott Brand standards and Mammoth Way values
• Collaborate with other departments and other team members
• Communicate in a professional manner with all other associates, management, owners and guests

Benefits

• free season pass, including free access to all other Alterra resorts
• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Discounts on ski/snowboarding lessons
• Friends and Family vouchers
• Retail & Food discount
• Equipment Rental discount
• 401k with company match
• Healthcare
• Dental
• Vision
• PTO for benefit eligible employees
• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED