Bellperson/Valet

AccorHotel • Sonoma, CA

22h • $20 - $20

About The Position

As Front Desk Agent at Fairmont Sonoma Mission Inn and Spa, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you!
include the following:
Assist all guests during and throughout their arrival and departure.
Maintain cleanliness, safety and order in all of his/her work areas.
Insure all complaints are handled in a caring and professional manner with the proper follow-up action taken. Follow up logged and communicated to Front Drive Manager.
Be a Fairmont Sonoma Mission Inn & Spa ambassador, an essential first or last contact for our VIP’s and group guests.
Maintain open lines of communication with all other hotel departments, especially the Director of Front Office Operations/Guest Services Manager/Supervisor, and the Front Desk/Royal Services/Bell staff.
Assist the Front Office Managers in various projects, completing assigned work in a timely and professional manner
Coordinate Golf Club movements
Understanding and consistently practicing all aspects of the Fairmont/ACCOR/LQA and other aspects of “Bell person & Valet” service standards
Assisting with replacing propane at the fire-pits
Covering up the fire-pits and outdoor furniture during inclement weather
Ensure the outdoor furniture is neatly arrange and organize.
Assisting with all & any food service items & other equipment being returned to their respective departments
Managing the inventory and maintenance of the bikes and bike equipment, along with the lawn games and setting up & storing the lawn games daily
Actively supporting all hotel committees (Green, RiiSE, Healthy & Safety, Guest Satisfaction, Heart of House)
Immaculate grooming
Able to lift 30 pounds and to walk up and down 3 flights of stairs
Hourly rate $20.00

Requirements

• The ideal candidate should be able to demonstrate problem-solving skills and the ability to de-escalate conflicts.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Open availability- so set days off- Must be available weekends/ Holidays/ mornings/ Nights
• Excellent written and verbal communication skills
• Have a clean valid CA divers licens

Nice To Haves

• Customer service experience a plus

Responsibilities

• Assist all guests during and throughout their arrival and departure.
• Maintain cleanliness, safety and order in all of his/her work areas.
• Insure all complaints are handled in a caring and professional manner with the proper follow-up action taken. Follow up logged and communicated to Front Drive Manager.
• Be a Fairmont Sonoma Mission Inn & Spa ambassador, an essential first or last contact for our VIP’s and group guests.
• Maintain open lines of communication with all other hotel departments, especially the Director of Front Office Operations/Guest Services Manager/Supervisor, and the Front Desk/Royal Services/Bell staff.
• Assist the Front Office Managers in various projects, completing assigned work in a timely and professional manner
• Coordinate Golf Club movements
• Understanding and consistently practicing all aspects of the Fairmont/ACCOR/LQA and other aspects of “Bell person & Valet” service standards
• Assisting with replacing propane at the fire-pits
• Covering up the fire-pits and outdoor furniture during inclement weather
• Ensure the outdoor furniture is neatly arrange and organize.
• Assisting with all & any food service items & other equipment being returned to their respective departments
• Managing the inventory and maintenance of the bikes and bike equipment, along with the lawn games and setting up & storing the lawn games daily
• Actively supporting all hotel committees (Green, RiiSE, Healthy & Safety, Guest Satisfaction, Heart of House)
• Immaculate grooming
• Able to lift 30 pounds and to walk up and down 3 flights of stairs

Benefits

• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
• Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
• Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed