Lead Bellperson & Valet

Hilton Grand Vacations•Myrtle Beach, SC

About The Position

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. Here’s why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more! Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties. Are you someone whose service orientated, courtesy, wanting to ensure our owners/guests receive the highest quality of beverage, food and service. What will I be doing? As a Lead Bellperson/Valet you would be responsible for driving company success through performing the following tasks to the highest standards: Greets and assists owners and guests transporting and/or securing their luggage appropriately. Provides instructions regarding the amenities of the room and property services and activities provided for guests' use. Delivers messages, express check-out folios, newspapers and other requested items to the owners and guests. Reports any problems or unusual activities to management. Ensures an organized, safe and clean front entrance and lobby area. Carries out reasonable requests by management including assisting other departments. Operates vehicle using safe driving practices to ensure safe delivery of vehicles to and from the parking garage. Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket. Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports. Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed. Greets and thanks guests in proper English, using a clear, pleasant voice. Responds to inquiries with accurate information regarding directions to local attractions, car rentals, meeting rooms, etc. according to individual needs. Assists guests with taxi services, wheelchair requests, parking options, etc. Promptly answers Valet phone using positive and clear English communication. Verbally arranges and confirms parking valet requests from guests and makes appropriate arrangements for bell desk services. Responds accurately to general inquiries regarding hotel services and attractions. Maintains cleanliness of each guest vehicle by taking care to return the vehicle as the guest left it. Train new hires and current team members. Ensure all shifts are covered at all times after schedule has been distributed. Other duties as assigned by supervisor What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Requirements

Minimum of 6 months of face to face customer service experience.
Valid Driver's license and good Driver's Abstract required.
Ability to lift, carry, or otherwise transport luggage weighing a maximum of 75 lbs.
Ability to retrieve information from a Valet computer system.
Basic language communication skills in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments
Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.
A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
Ability to stand, walk and/or sit and continuously perform essential job functions.
Ability to access and accurately input and organize information into an established record keeping system.
Ability to operate vehicles with automatic and standard transmissions.
Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property.

Nice To Haves

Prior hotel/hospitality experienced preferred in a customer service capacity
Prior driver, hospitality, Bell person or Door person experience preferred
CPR certification and/or First Aid training preferred
Previous supervisory experience

Responsibilities

Greets and assists owners and guests transporting and/or securing their luggage appropriately.
Provides instructions regarding the amenities of the room and property services and activities provided for guests' use.
Delivers messages, express check-out folios, newspapers and other requested items to the owners and guests.
Reports any problems or unusual activities to management.
Ensures an organized, safe and clean front entrance and lobby area.
Carries out reasonable requests by management including assisting other departments.
Operates vehicle using safe driving practices to ensure safe delivery of vehicles to and from the parking garage.
Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket.
Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports.
Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed.
Greets and thanks guests in proper English, using a clear, pleasant voice.
Responds to inquiries with accurate information regarding directions to local attractions, car rentals, meeting rooms, etc. according to individual needs.
Assists guests with taxi services, wheelchair requests, parking options, etc.
Promptly answers Valet phone using positive and clear English communication.
Verbally arranges and confirms parking valet requests from guests and makes appropriate arrangements for bell desk services.
Responds accurately to general inquiries regarding hotel services and attractions.
Maintains cleanliness of each guest vehicle by taking care to return the vehicle as the guest left it.
Train new hires and current team members.
Ensure all shifts are covered at all times after schedule has been distributed.
Other duties as assigned by supervisor