Bell/Valet Attendant

Innvest Hotels•Seattle, WA

5d•$21•Onsite

About The Position

As the Valet & Bell Attendant, you'll be responsible for providing a memorable first and last impression to guests as they arrive and leave the hotel. When interacting with guests, you'll maintain a professional, friendly, and helpful attitude using the "Five Hospitality Standards" of eye contact, a smile, speak first, engage in polite conversation, and use the guest's surname. This position also involves assisting guests with their luggage and packages upon arrival and departure and for arranging transportation when necessary. We all wear multiple hats here at Kimpton. You may need to take on responsibilities that are outside of this job post at times, as we all do.

Requirements

High School Diploma is preferred.
1 year of experience in customer service or similar role.
Basic writing skills, professional communication skills.
Clean driving record, minor infractions ok.
Flexible schedule, able to work evenings, weekends and holidays when needed.

Responsibilities

Greet all guests upon arrival.
Assist guests with luggage to their rooms promptly when checking in and upon checking out.
Arrange transportation and answer questions.
Once in guest room, provide the guest with general hotel information.
Assist guests by taking luggage to the curb to meet their transportation.
Remove trash, papers, cans, bottles, cups, etc. in lobby area between housekeeping runs.
Provide guests with general questions and assistance when Concierge & Front Desk is not available.
Be knowledgeable of the community and area in which the hotel is located to provide information on special events (sporting, theater, movies, entertainment, and restaurants) to guests.
Function as a doorperson as needed.
Deliver items to guests in their rooms when necessary.
Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency.