Bell Staff

Troon•Bend, OR

22h•Onsite

About The Position

The primary responsibility of the Bell Staff will be to provide a warm and welcoming experience for all resort guests, resort members, and their guests. The Bell Staff will act as an ambassador for Juniper Preserve by providing exceptional service and providing detailed information regarding property outlets and featured amenities. Members of the Bell Staff will be required to perform guest transportation as needed, park guest vehicles, and deliver routine errands.

Requirements

Valid Oregon Driver License and clean driving record is required
Able to pass a drug test
Ability to read and comprehend complex instructions, memos and email correspondence
Ability to write complex correspondence with staff and guests
Ability to effectively communicate information to both guests and staff
Ability to hold and comprehend phone conversations
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Ability to multi-task to provide solutions to situations deal with several variables
Use of Google platform, Word, Excel and Outlook
Basic Accounting skills
Ability to fully comprehend complex equipment instructions

Nice To Haves

College or university qualifications are beneficial
Any in-house training sessions which the applicant has performed in past employment

Responsibilities

Maintain complete knowledge at all times of: Daily arrivals/departures/house count; Features and services of the property; Hours of operation for each outlet; Parking facilities, layout and procedures; Scheduled daily group activities and resort functions
Must demonstrate a guest driven style of service with an upbeat, friendly sense of urgency in all interactions with all guests
Greet and welcome all guests that come to the property with an enthusiastic yet professional manner
Assist with check-ins, check-outs, pre-arrival inspections, and general errands
Assist guests with room orientation, luggage assistance, owner storage bins, and educate guests to property amenities and features
Maintain organization & cleanliness of Trailhead amenities, pool area, patio, and towels
Complete opening and closing checklists
Work a varying schedule to include evenings, mornings, weekends, and holidays
Manage the workflow effectively and in an organized and timely manner
Maintain cleanliness of all company vehicles including golf carts
Assist guests with parking vehicles in designated parking areas
Complete guest errands such as grocery shopping or deliveries as assigned by management
Must maintain the privacy of all Juniper Preserve guests
Able to effectively handle multiple tasks
Incorporates safe work practices in job performance
Regular and reliable attendance
Maintains a professional standard at Juniper Preserve including, but not limited to, appearance, interaction with members, associates, guests of the resort, verbal discussions and written correspondence
Does not discuss work related issues with members and resort guests
Maintains a positive attitude and the flexibility to take on new and different tasks as assigned by the Guest Services Manager or Supervisor