Bell Person (Part-Time)

Fortune Bay Resort Casino • Tower, MN

1d • $11 - $14 • Onsite

About The Position

The Bell person provides exceptional service to guests by assisting with luggage by curbside loading and unloading, opening the door, greeting, welcoming guests as they arrive, and ensuring a welcoming and pleasant experience at Fortune Bay Resort Casino. This role involves performing a variety of tasks that contribute to the smooth operation of the resort, including offering resort information, keeping entry way clean, and maintaining a professional appearance at all times.

Requirements

• Ability to lift and carry luggage: frequently up to 50 lbs. and periodically up to 75 lbs. with team lift.
• Ability to perform physical tasks.
• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Demonstrates strong communication skills.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Nice To Haves

• Experience in a resort, hotel, or casino setting is a plus.
• Previous customer service or hospitality experience preferred but not required.

Responsibilities

• Greet and welcome guests upon arrival in a friendly and professional manner.
• Assist guests with luggage.
• Provide guests with information about the resort’s amenities and services.
• Maintain a clean and orderly lobby and entrance area.
• Respond promptly to guest inquiries, complaints, and requests with an emphasis on customer service and satisfaction.
• Ensure that the bell cart is properly stocked and in good condition for use.
• Assist with the departure process, including the handling of luggage.
• Maintain knowledge of local events and attractions to provide guests with useful recommendations

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees