Bell Person

JRNL TWO BUNCH PALMS LLC•Desert Hot Springs, CA

2d•Onsite

About The Position

Seeking Bellman with previous experience in a luxury hotel setting. Responsibilities include assisting guests with luggage, meeting and greeting guests upon arrival and departure, provide assistance to front desk staff and security requests as needed. Greeting arriving guests and retrieving their luggage. Escorting guests to their rooms, explaining the room facilities Deliver luggage, messages, faxes, packages to guests and to undertake various other requests in order to ensure their comfort Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for. Assist with keeping lobby area clean and orderly Ensure that luggage has been stored safely according to prescribed procedures Be fully aware of what functions are going on in the hotel Provide gracious, attentive, and friendly service Other duties as required

Requirements

Ability to work in a team-oriented, high-volume, fast-paced, guest-centric environment
Must be flexible to work all shifts including weekends and holidays
Must have basic English skills
High School Diploma
Must be detail oriented, possess strong organizational and time management skills and the ability to multitask.
Ability to work a flexible schedule including weekdays, weekends, holidays and nights.
Ability to read and interpret hotel documents.
Ability to effectively present information and thoroughly answer questions in one-on-one and small group situations to customers, clients, and other employees of the organization in English.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to efficiently use Microsoft Office programs.
The employee is required to stand, sit, or walk for an extended period of time.
The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer).
The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.

Nice To Haves

Two Years Customer Service in a hotel setting preferred

Responsibilities

Greeting arriving guests and retrieving their luggage.
Escorting guests to their rooms, explaining the room facilities
Deliver luggage, messages, faxes, packages to guests and to undertake various other requests in order to ensure their comfort
Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
Assist with keeping lobby area clean and orderly
Ensure that luggage has been stored safely according to prescribed procedures
Be fully aware of what functions are going on in the hotel
Provide gracious, attentive, and friendly service
Other duties as required