Bell Person

LM SERVICES CORPORATION GROUP • St. Louis, MO

32d • Onsite

About The Position

POSITION SUMMARY Escort arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles. Provides information about hotel facilities and accommodations. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies. Obtains guest name via luggage tags, or by asking the guest. Addresses the guest by name frequently. Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room/area. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift. Transport guests to airport or other destinations as instructed, abiding all traffic laws and rules of the road. Read and match luggage tags, write claim tickets and detach portion to give to guest. Organize and store luggage as necessary in a designated area. Escort customers to accommodations, visually inspect room and telephone and deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance on hotel services, room features or amenities giving accurate information regarding outlet hours, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions. Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner. Deliver morning newspapers; check out folios, mail, packages, faxes, etc., to specific guest rooms. Clean and polish carts, properly vehicles and other equipment used in the department. Report all suspicious persons, activities or hazardous and unsafe conditions to a supervisor or manager. Answer phone and provide information as needed. Other duties as assigned by the supervisor such as cross-training, preventative van maintenance, etc. Qualifications SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Ability to understand and follow written and or verbal instructions. Ability to effectively communicate verbally in English. Ability to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to read English sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. Ability to grasp, lift, carry or otherwise move packages, boxes and luggage up to 150 lbs. continuously throughout shift. Ability to stand, walk and/or sit and continuously perform essential job functions. Sufficient manual dexterity in one hand to be able to load and unload luggage. Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property. Ability to push and or pull luggage carts continuously throughout shift. QUALIFICATION STANDARDS EDUCATION AND EXPERIENCE Any combination of education and experience that provides the required knowledge, skills and abilities to perform the job.

Requirements

• Ability to understand and follow written and or verbal instructions.
• Ability to effectively communicate verbally in English.
• Ability to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to read English sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift, carry or otherwise move packages, boxes and luggage up to 150 lbs. continuously throughout shift.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
• Ability to push and or pull luggage carts continuously throughout shift.
• Any combination of education and experience that provides the required knowledge, skills and abilities to perform the job.

Responsibilities

• Escort arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner.
• Transports guests as necessary utilizing the property vehicles.
• Provides information about hotel facilities and accommodations.
• Greet customers immediately with a friendly and sincere welcome.
• Remain calm and attentive, especially during heavy hotel activity and emergencies.
• Obtains guest name via luggage tags, or by asking the guest.
• Addresses the guest by name frequently.
• Retrieve guest items from cars, busses, vans and carts.
• Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room/area.
• Navigate bell cart through public areas, guest room corridors and to elevators.
• Requires physical stamina to stand, lift, carry and walk continuously for duration of shift.
• Transport guests to airport or other destinations as instructed, abiding all traffic laws and rules of the road.
• Read and match luggage tags, write claim tickets and detach portion to give to guest.
• Organize and store luggage as necessary in a designated area.
• Escort customers to accommodations, visually inspect room and telephone and deficiencies such as towels to housekeeping immediately.
• Point out room features and directory for reference.
• Listen and respond to guest inquiries using a positive, clear speaking voice.
• Answer questions and offer assistance on hotel services, room features or amenities giving accurate information regarding outlet hours, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner.
• Deliver morning newspapers; check out folios, mail, packages, faxes, etc., to specific guest rooms.
• Clean and polish carts, properly vehicles and other equipment used in the department.
• Report all suspicious persons, activities or hazardous and unsafe conditions to a supervisor or manager.
• Answer phone and provide information as needed.
• Other duties as assigned by the supervisor such as cross-training, preventative van maintenance, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed