Bell/Luggage Attendant
About The Position
Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services. Essential Job Functions Load and unload luggage carts. Tag and store luggage. Escort guest to hotel rooms. Provide an overview of guest room, hotel services and amenities. Make deliveries to guest rooms. Assist guest with room changes. Stock pantry when necessary. Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc. Perform house attendant functions when staff shortages occur. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Ensure overall guest satisfaction. Perform other duties as requested by management.
Requirements
- High School diploma preferred
- Previous customer experience required or equivalent training
- Work schedule varies and may include working on holidays, weekends and alternate shifts
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching
- Ability to stand/walk for long periods of time
- Work in variable weather conditions
- Ability to lift/push/pull 50 lbs
Responsibilities
- Greet guests with a warm welcome at hotel entrance
- Provide services related to the transportation and storage of luggage
- Load and unload luggage carts
- Tag and store luggage
- Escort guest to hotel rooms
- Provide an overview of guest room, hotel services and amenities
- Make deliveries to guest rooms
- Assist guest with room changes
- Stock pantry when necessary
- Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc
- Perform house attendant functions when staff shortages occur
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Ensure overall guest satisfaction
- Perform other duties as requested by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
