Bell/Luggage Attendant

Royal Sonesta Harbor Court- Baltimore, MD • Baltimore, MD

1d • Onsite

About The Position

JOB OVERVIEW:
Greet guest at hotel entrance and assist guests with front door and unloading baggage.

Requirements

• High School diploma or equivalent, and one year guest service or doorperson experience preferred.
• Must speak fluent English.
• This job requires ability to perform the following: Carrying, pushing, or lifting items weighing up to 100 pounds
• Handling objects such as luggage
• Bending, stooping, kneeling
• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..
• May be required to work nights, weekends, and/or holidays.
• Work Area: Hotel Entrance, Lobby Area.

Nice To Haves

• Other languages preferred.

Responsibilities

• Welcome all arriving guests; assist guests with front door and unloading luggage from vehicles. Alert management of any suspicious activities or characters.
• Summon taxis, shuttle drivers, or valet parking attendants upon guest request; control traffic flow at hotel entrance.
• Coordinate baggage handling with bell-persons and/or luggage attendants; may assist with luggage handling as necessary.
• Assist departing guest will all luggage and transportation needs; invite departing guests back to the hotel and thank them for visiting.
• Perform other duties as assigned such as ensuring the hotel entrance is free of litter and debris.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED