Bell & Doorperson

Hilton Grand Vacations•New York, NY

5d•$22

About The Position

Excellent opportunity to join our newest property in NY our 161 room The Central At 5th Hilton Club Resort located in in the heart of NYC. Steps away from Fifth Avenue, Time Square, Teather District and Central Park. We encourage you to join our service-oriented team-member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations. As a Bell Person, you'll be the first impression for guests, creating a friendly and professional atmosphere. Your duties include luggage assistance, providing information, and handling special requests with a courteous and dedicated approach. You'll also ensure a clean and safe entrance, monitor arrivals, and deliver amenities, all while upholding Hilton Grand Vacation's high standards. Pay: $21.88 hourly This is a temporary position. Extraordinary People, Exceptional Benefits: Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more! Responsibilities Greet guests and owners with a warm and welcoming attitude, creating a positive first impression. Assist with luggage, ensuring a prompt and secure service, and transporting it to and from rooms. Oversee valet parking managing guest vehicle pick up and drop offs by the vendor Provide guests with information on room amenities, property services, and local attractions. Deliver amenities, and other items to guests and owners in a timely manner. Maintain a clean and organized front entrance and lobby area, ensuring a pleasant environment. Monitor guest arrivals and departures, ensuring a smooth and efficient process. Report any issues or unusual activities to the management team promptly. Handle special requests and inquiries with patience and diplomacy, offering creative solutions. Collaborate with the Front Desk team to ensure a seamless guest experience, from check-in to check-out. Uphold Hilton Grand Vacation's values and culture, embodying the Spirit of Service in all interactions. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations. Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement Qualifications Excellent communication skills, both verbal and written, to effectively engage with owners and guests. A friendly and approachable demeanor, creating a warm and inviting atmosphere. Physical ability to lift and carry luggage up to 75lbs, with a focus on guest safety and comfort. Strong organizational skills to manage luggage and maintain a well-organized front desk area. Prior experience in a customer service role, preferably in the hospitality industry. Ability to work independently and as part of a team, adapting to different situations. Flexibility to work varying shifts, including weekends, holidays, and schedule changes. A valid driver's license and the ability to operate a golf cart safely. Basic knowledge of local attractions and a willingness to provide recommendations. A passion for hospitality and a commitment to delivering exceptional guest experiences.

Requirements

Excellent communication skills, both verbal and written, to effectively engage with owners and guests.
A friendly and approachable demeanor, creating a warm and inviting atmosphere.
Physical ability to lift and carry luggage up to 75lbs, with a focus on guest safety and comfort.
Strong organizational skills to manage luggage and maintain a well-organized front desk area.
Prior experience in a customer service role, preferably in the hospitality industry.
Ability to work independently and as part of a team, adapting to different situations.
Flexibility to work varying shifts, including weekends, holidays, and schedule changes.
A valid driver's license and the ability to operate a golf cart safely.
Basic knowledge of local attractions and a willingness to provide recommendations.
A passion for hospitality and a commitment to delivering exceptional guest experiences.

Responsibilities

Greet guests and owners with a warm and welcoming attitude, creating a positive first impression.
Assist with luggage, ensuring a prompt and secure service, and transporting it to and from rooms.
Oversee valet parking managing guest vehicle pick up and drop offs by the vendor
Provide guests with information on room amenities, property services, and local attractions.
Deliver amenities, and other items to guests and owners in a timely manner.
Maintain a clean and organized front entrance and lobby area, ensuring a pleasant environment.
Monitor guest arrivals and departures, ensuring a smooth and efficient process.
Report any issues or unusual activities to the management team promptly.
Handle special requests and inquiries with patience and diplomacy, offering creative solutions.
Collaborate with the Front Desk team to ensure a seamless guest experience, from check-in to check-out.
Uphold Hilton Grand Vacation's values and culture, embodying the Spirit of Service in all interactions.

Benefits

Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!