Bell Attendant
About The Position
Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels. Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Requirements
- Must be able to work all shifts including, AM's, PM's, overnight, weekends, and holidays.
- Requires oral proficiency in the English language.
- Bending to pick up or place luggage or boxes on cart.
- Pulling luggage carts with weight of up to 200 pounds. Cart may be pulled up to the length of a full city block.
- Lifts boxes of up to 100 pounds and carries them for up to 15 feet.
- Is mobile during 100% of shift.
Responsibilities
- Assists guest with luggage during arrival and departure
- Makes necessary deliveries to and pick up from guest rooms
- Transports guest and hotel packages and parcels
- Greets guests and escorts them to their rooms
- Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive
- Maintains proper records of deliveries and pick-ups
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Resolves customer complaints
- Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Benefits
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Inclusive and diverse employee engagement events all year-round.
- Exclusive discount and travel programs with Four Seasons
- Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
- And so much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
