Bell Attendant

The Ballantyne Hotel & Spa, Charlotte • Charlotte, NC

7d

About The Position

As a Bellperson you will be the first and last impression for our guests. You will be responsible for providing exceptional customer service by assisting guests with their luggage, answering questions, and ensuring a smooth check-in and check-out process.

Requirements

• Excellent customer service skills
• Ability to lift heavy luggage
• Strong communication skills
• Positive and outgoing personality
• Ability to work flexible hours, including weekends and holidays
• At least 21 years of age
• Must possess valid and current driver-s license
• Must be able to read, communicate effectively and have superb interpersonal skills
• Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

Nice To Haves

• Work experience in the hospitality or restaurant industry is preferred
• Communication in other languages is helpful

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Assist guests with luggage, including loading, unloading, and transporting to and from guest rooms.
• Escort guests to their rooms and provide information about hotel amenities and local attractions.
• Answer guest inquiries and address their concerns in a timely and courteous manner.
• Assist with valet parking as needed.
• Maintain a clean and organized work environment, including the lobby and baggage area.
• Adhere to all hotel policies and procedures.

Benefits

• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED