Bell Attendant
About The Position
Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you’ll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you’re starting your career or ready to take it to the next level, we’re passionate about helping our employees thrive in one of California’s most beautiful destinations. Summary The Bell Attendant is the first impression at the La Jolla Beach & Tennis Club with our Club members, apartment guests, and other visitors. This individual must possess strong customer service skills and consistently provide professional, attentive and genuinely friendly service. The Bell Attendant helps ensure overall member and guest satisfaction by solving problems quickly and efficiently. This person must also have the ability to provide concise and accurate directions and protect the properties from entry by unauthorized persons. Promotes and follows LJBTC, Inc.’s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.
Requirements
- Consistently provide professional, attentive, and genuinely friendly service
- Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests
- Must drive a company vehicle, a valid California Driver's License is required.
Responsibilities
- Provides quality service that meets or exceeds expectations by anticipating member and guest needs, always maintaining a polite, friendly, professional demeanor.
- Assists guests and members with directions and instructions, as needed, to area and regional visitor attractions.
- Communicates with other department staff and officers via the radio.
- Uses Voice Mail, Pagers and 2-way Radio communication at appropriate times.
- Uses ten codes to communicate via radio to other security officers and staff.
- Attends regularly scheduled department meetings.
- Records data such as unusual occurrences.
- Reads and understands the Parking Log and makes relevant entries.
- Refers complaints of service failures to designated departments for investigation and follow up.
- Responsible for accurate shift closing reports and procedures.
- Follows up on all outstanding guest assistance requests.
- Maintains knowledge of current room types, rate structures and features.
- Is familiar with all facilities and their hours of operation.
- Is familiar with local events.
- Coordinates packages with vendors and guests.
- Maintains a close and professional relationship with all departments.
- Completes any reasonable request from a manager that the employee is capable of performing.
- Prepares daily, weekly, monthly and other reports.
- Treats all guests and employees with respect, dignity and courtesy.
- Must drive a company vehicle, a valid California Driver's License is required.
- Other duties as may be assigned.
Benefits
- Free daily meal and salad bar
- Benefits including: Medical, Dental, Vision, 401K (based on employment status)
- Paid vacation, sick, and holiday time
- Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
- Property retail shop and hotel discounts
- $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
