Bell Attendant

Lodging Dynamics • Seattle, WA

1d • $21

About The Position

The Bell Attendant is responsible for coordinating and providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This includes valet, bellman, shuttle, and doorman activity. This employee will be responsible for assisting and greeting both arriving and departing guests with baggage handling and supervise door and luggage attendants with respect to same.
What you will be doing:
Welcome and escort guests to and from their rooms and assist with luggage. Inform guests of all safety features, and promote hotel outlets.
Inform guests of unique features offered in rooms
Provide door assistance and luggage service to the guests, including delivery of items to guest rooms.
Actively contribute to the department by labeling, handling, and/or storing guest luggage.
Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
Make restaurant, transportation, and/or entertainment reservations for guests, plus other Concierge services as requested and have thorough knowledge of hotel amenities, company, and local area & attractions.
Handle all group baggage transfers and amenity deliveries to ensure proper handling and completion.
Adhere to all established procedures for securing Guest luggage and items of value.
Maintain and update all logs.
Communicate with other hotel departments to maintain a high level of guest satisfaction.
What to expect in your first few months:
First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

Requirements

• High school or equivalent education
• Minimum one year previous supervisory experience preferred. Bell Services experience required.
• Must possess a thorough knowledge of the hospitality industry.
• Ability to communicate satisfactorily with guests, management, and co-workers.
• Must possess basic computational ability and computer skills.

Nice To Haves

• Minimum one year previous supervisory experience preferred.

Responsibilities

• Welcome and escort guests to and from their rooms and assist with luggage.
• Inform guests of all safety features, and promote hotel outlets.
• Inform guests of unique features offered in rooms
• Provide door assistance and luggage service to the guests, including delivery of items to guest rooms.
• Actively contribute to the department by labeling, handling, and/or storing guest luggage.
• Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
• Authorize revenue allowances as allowed by hotel policy.
• Make restaurant, transportation, and/or entertainment reservations for guests, plus other Concierge services as requested and have thorough knowledge of hotel amenities, company, and local area & attractions.
• Handle all group baggage transfers and amenity deliveries to ensure proper handling and completion.
• Adhere to all established procedures for securing Guest luggage and items of value.
• Maintain and update all logs.
• Communicate with other hotel departments to maintain a high level of guest satisfaction.

Benefits

• People-first culture
• Travel discounts at hotel partners and franchises
• Medical, Vision, Dental Benefits for Full Time Employees
• Paid time off: Up to 88 hrs per year for the 1st year through completion of the 4th year of employment, up to 128 hrs per year for the 5th year through completion of the 9th year of employment, and up to 168 hrs per year for the 10th year of employment and thereafter
• Paid sick leave: for every 30 hrs worked, you will receive one hour of sick pay. Unused hours, up to 72 hrs, will carryover into the following year
• 401(k) matching
• 7 paid holidays per calendar year
• Participation in our Wellness program
• Compensation Range : $21.30 an hour plus tips

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees