Bell Attendant

Sage Hospitality•Fort Collins, CO

18h•Onsite

About The Position

The Elizabeth Hotel & Emporium, part of Sage Hospitality, is seeking a Bell Attendant. This role is for creative, service-oriented individuals who want to join a team of music-enthused and hospitality-oriented professionals dedicated to creating memorable experiences for guests and team members. The Elizabeth Hotel, located in Old Town Fort Collins, showcases curated art from local students and professors, with music influencing its interior design, programming, amenities, and experiences. The hotel features various venues such as the Magic Rat for live music, Sunset Lounge for cocktails, Emporium: An American Brasserie (which includes a full retail wine store), and Bowerbird, an in-house coffee shop. The primary responsibility of the Bell Attendant is to provide bell and valet services to hotel guests, ensuring their satisfaction and comfort by promptly and courteously responding to their requests, and assisting the Doorman with guest arrivals and departures.

Requirements

High School diploma or equivalent
None (experience)
Must have general knowledge of basic customer service skills and be fluent in oral and written English.
Must have knowledge of local establishments, businesses and the surrounding community in general.
Must be able to drive automatic and manuel vehicles.
Must have a valid driver’s license.
Must have a driving record that meets the needs of our insurance carrier.

Responsibilities

Meet and greet all guests in all forms of transportation arriving at the hotel.
Assist guests with retrieving their luggage from vehicles.
Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.
Assist Doorman in escorting guests and luggage into the lobby for registration.
Explain valet parking procedures and fees.
Give proper directions to registration area for check-in.
Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto.
Drive vehicles in a safe and efficient manner.
Give general directions and information.
Open vehicle doors to assist guests.
Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.
Associates should take initiative to offer assistance or answer questions throughout the hotel.
Associates should always demonstrate self-confidence, energy, and enthusiasm.
Associates are equally responsible for their continuous training/personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns.
Associates should take responsibility to formally or informally learn about other departments within the hotel.
Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
Use empowerment to exceed associate and guest expectations and resolve conflicts.
Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.

Benefits

Medical, Dental, Vision insurance (average 30 hours per week to qualify for benefits)
Health savings and flexible spending accounts
Basic life and AD&D insurance
Short- & long-term disability
Mental health resources including an Employer Assistance Program (EAP)
Paid time off (PTO), sick pay, and holiday pay
Eligible to participate in the company’s 401(k) program with employer matching
Free Employee Meals
Tuition Reimbursement
Discount rates on Sage and Marriott hotels and Sage Restaurants
Employee referral Bonus program ($500 for hourly roles and $1000 for salaried roles)