Bell Ambassador Supervisor

Relais & Châteaux•Baltimore, MD

11h

About The Position

Welcome to one of the most challenging and rewarding positions at The Ivy Hotel. The Bell Ambassador Supervisor is responsible for leading the Bell Ambassador staff members, ensuring the workers are properly trained and always conducting themselves in a professional manner. This includes assigning outside valet shifts, monitoring performance and providing guidance through challenging situations. Candidates are the eyes and ears outside, ensuring safety of guests as well as associates. As an Ivy Hotel Bell Ambassador Supervisor you are responsible for the welcome, welfare and safety of all hotel guests, visitors, VIPs, and staff. You maintain the highest level of security for physical property - such as buildings, vehicles, luggage, and so on - to protect from theft or damage. The Bell Ambassador Supervisor is responsible for ensuring the House vehicle is well maintained including monitoring gas levels, cleaning and maintenance. Ensuring all licensing is up to date. As a member of the management team and a representative of the property, the Bell Ambassador Supervisor must be ready and willing to provide superior customer service at all times. Not only does it relate to guest inquiries, but also to any other guest questions and concerns that may arise. One must know the details of the property intimately, in addition to having extensive knowledge of the surrounding area. Guests may ask questions on things such as restaurant recommendations and nearby shopping, and one should be prepared to answer them. You’ll be the first staff member a visitor meets, and the last one they’ll say goodbye to when they depart. Does a guest feel warmly welcomed upon arrival, and leave feeling like royalty? Then you have succeeded. This is the job for you if: You love to provide personalized hospitality and a heartfelt sense of welcome and community You enjoy working as part of a close-knit team Your look is put-together and well-groomed You’re friendly, and also discreet You can make eye contact and conversation You think of repeat guests as members of the Ivy family You are in good health and can stand for long periods of time You know (or want to know) Baltimore inside out! And you love to offer advice and direction on what to do, where to go, and how to get there You know how to drive and have a license to prove it You’re happy to valet cars and assist with luggage when needed

Requirements

Valid driving license is a must.
Ability to stand outside, 8+ hours, in all weather conditions
Able to lift 50 lbs.
Ability to run, kneel and/or bend at the waist
A Bell Ambassador supervisor is required to have earned a high school diploma or equivalent.
Previous experience as a bell ambassador.

Nice To Haves

Hospitality experience is fantastic!
An outgoing personality and a motivated attitude
Candidates with a bachelor’s degree in hospitality management or a related discipline have a competitive advantage.

Responsibilities

Leading the Bell Ambassador staff members
Ensuring the workers are properly trained
Ensuring the workers are always conducting themselves in a professional manner
Assigning outside valet shifts
Monitoring performance
Providing guidance through challenging situations
Ensuring safety of guests as well as associates
Maintaining the highest level of security for physical property
Ensuring the House vehicle is well maintained including monitoring gas levels, cleaning and maintenance
Ensuring all licensing is up to date
Provide superior customer service at all times