CARDEA HEALTH-posted 4 days ago
$29 - $29/Yr
Full-time • Manager
Onsite • Oakland, CA

We are seeking professional, punctual, and responsible individuals to work as part of a multidisciplinary team at a medically supported shelter program serving people experiencing homelessness who are recovering from recent hospitalization, injury, or illness. As Security and Shelter Operators, you will play a crucial role in maintaining a safe and supportive environment for our residents. You will be responsible for ensuring the safety and cleanliness of the premises, controlling access to the building, conducting security checks, responding to emergencies, performing room and floor inspections, and assisting with general facility upkeep. Security and Shelter Operators are expected to work closely with shelter nurses and housing staff to facilitate quality and timely care of shelter residents. This position requires the ability and desire to work with a diverse group of individuals in a respectful and professional manner.

  • Supervise and support Shelter and Security Operators, including scheduling, timekeeping, coaching, and daily check-ins
  • Ensure adequate shift coverage, including stepping in when needed
  • Train new staff in job duties, safety protocols, de-escalation and trauma-informed approaches
  • Provide ongoing coaching, feedback, and support to operators to ensure high-quality service delivery
  • Maintain documentation of performance concerns, incidents, and follow-up actions
  • Model professionalism, hospitality, and de-escalation techniques for team members
  • Serve as a welcoming and steady presence for residents, staff, and visitors
  • Uphold a clean, calm, and respectful environment on-site
  • Practice and reinforce principles of hospitality, customer service, de-escalation, harm reduction, and trauma-informed care with all site users
  • Oversee the management of all facility access points and tracking systems (logs, sign-ins, supplies, weapons)
  • Conduct and delegate regular safety patrols and monitor surveillance systems
  • Respond directly to any safety concerns or incidents, including contraband, weapons, and interpersonal conflicts
  • Support Operators in safely de-escalating challenging situations and resolving resident conflicts
  • Communicate urgent safety issues to Program Manager and other leadership
  • Act as primary point of contact for emergency situations during your shift
  • Direct Operators and residents during medical or security emergencies
  • Ensure compliance with emergency protocols and assist in post-incident documentation and debriefs
  • Assist with and supervise light cleaning, laundry and facilities operations tasks to maintain cleanliness standards
  • Monitor and report facility issues (plumbing, heating, sanitation) and ensure timely follow-up
  • Lead or delegate daily room checks, log documentation, and safety walk-throughs
  • Maintain clear, accurate reports regarding incidents, safety concerns, and staff performance
  • Coordinate closely with onsite nurses, caregivers, housing staff, and Program Manager
  • Facilitate clear, respectful communication between the team and other departments
  • Assist with relaying program information and updates to residents in a consistent and trauma-informed way
  • Be 21 years of age or older
  • Prior experience working with unhoused or medically vulnerable individuals
  • Strong communication and conflict resolution skills
  • Experience managing or supporting a team, including shift scheduling
  • Comfortable using computers for basic documentation and email communication
  • Be CPR certified or willing to complete certification upon hire
  • Offer of employment contingent on successful completion of background check
  • Frequent sitting and standing
  • Occasionally lifting up to 50 pounds
  • 1–2 years of supervisory or lead experience preferred
  • Excellent Benefits Package (Health, Dental, Vision, Life & 401K)
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service