Assistant Supervisor-Security Ambassador

Mayo Clinic•Rochester, MN

About The Position

The Mayo Clinic Global Security Ambassador Assistant Supervisor will assist in overseeing a workforce of Security Ambassadors. The Security Ambassadors verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization via the use of related visitor management equipment and any related policies (ex: masking, badging), and may greet patients and visitors and assist with navigation. The Security Ambassador primarily works at patient designated buildings/entrances to ensure policy enforcement and to monitor patient and visitor flow. The Ambassadors will also work with our Facilities Access Management technologies including but not limited to weapons detection and visitor management technology. The assistant supervisors are responsible for helping with the recruiting, interviewing, hiring and performance management of Security Ambassadors. They are also responsible for assisting the training and development of staff, scheduling, providing direction, problem solving, and daily operations. They will use appropriate data to drive staffing to workload and other business-related decisions. The assistant supervisor will be familiar with Mayo Policies and Procedures and keep staff informed as needed. They will also be familiar with the Emergency Preparedness Plan and serve as a focal point for emergencies at the numerous screening checkpoints to ensure a safe and secure environment. They will ensure Ambassadors are trained to respond to a variety of emergencies they may encounter at the checkpoints. The Assistant Supervisors will perform routine Ambassador functions as needed along with their other duties. This position may be required to carry and deploy a taser. This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Requirements

High school diploma or GED required.
Associate’s degree or three years of work in customer service, healthcare, security or related field of equivalent training/education.
Must have strong communication, interpersonal, problem solving, and organizational skills.
A commitment to providing excellent customer service and the ability to work collaboratively in a team environment is essential.
Outstanding professionalism, management skills, strong computer skills, time management skills and the ability to work independently.
Works well both with and in positions of authority, fosters an environment of mutual respect, teamwork, and open collaboration not only within their work unit but across enterprise work units.
Must understand and promote a culture of safety.
Ability to recognize staff for opportunities of growth, development, and positive performance.
Must demonstrate good judgment in respecting the confidentiality of patient and employee information along with promoting a high degree of morale and spirit of motivation within the work unit.
Requires flexibility and a willingness to participate and initiate change to improve efficiency.
Knowledge of multiple office, clinical applications, security software programs and security-related equipment. These systems include but are not limited to EVOLV, Resolver, EPIC, Nextiva, and Microsoft Office.
Must exhibit evidence of conflict management and resolution skills.
Must complete training in SIRA, Verbal Judo, and AVADE® within 6 months of hire.
Proficient at using Microsoft programs (Word, Teams, Excel) and ability to multitask

Responsibilities

Overseeing a workforce of Security Ambassadors
Recruiting, interviewing, hiring and performance management of Security Ambassadors
Assisting the training and development of staff
Scheduling
Providing direction
Problem solving
Daily operations
Using appropriate data to drive staffing to workload and other business-related decisions
Familiar with Mayo Policies and Procedures and keep staff informed as needed
Familiar with the Emergency Preparedness Plan and serve as a focal point for emergencies at the numerous screening checkpoints to ensure a safe and secure environment
Ensure Ambassadors are trained to respond to a variety of emergencies they may encounter at the checkpoints
Perform routine Ambassador functions as needed along with their other duties