Behavioral Health Technician Supervisor

Evolve Residential•Pasadena, CA

About The Position

About Evolve Life Centers: Evolve Life Centers delivers an innovative, client-centered approach to behavioral healthcare and recovery housing. Our team of experienced addiction and mental health professionals is dedicated to creating meaningful, long-term change by fostering supportive, lasting social connections that extend well beyond treatment. We offer a comprehensive continuum of care, including low- and medium-intensity residential substance use treatment, partial hospitalization (PHP), intensive outpatient (IOP), outpatient services, aftercare, educational substance use program, outpatient mental health therapy, primary care services, and recovery housing. This integrated model ensures that individuals receive the right level of care at every stage of their recovery journey. Our mission is to “Make a difference so impactful, that we get to experience the best life WE have ever known.” Our vision is “To positively affect so many lives, that we change the world.” We are guided by our core values of compassion, adaptability, commitment, and drive, which shape our culture, inform our clinical approach, and inspire our team to continuously evolve in service of those we support. Summary of Primary Duties: Reporting to Director of ERES Operations, this position is responsible for balancing the day to day tasks and responsibilities of a Behavioral Health Technician (BHT) while also providing management support to the Director of ERES Operations by serving as a liaison for communication, identifying key operations issues, assisting in training staff, maintaining program standards, and implementing process and policy changes as needed.

Requirements

Warm and welcoming personality
Ability to effectively work in a fast paced and demanding environment
Ability to effectively manage a team of admissions and intake staff
Excellent verbal and written communication skills
Ability to establish and maintain working relationships
Ability to work well with others
Basic computer literacy and use of computers ie; e-mail and word processing
Knowledge of substance abuse and treatment
In-depth understanding of the Evolve Life Centers programs and services
Understanding of HIPAA and COMAR regulations that are relevant to the intake process

Responsibilities

Ensuring that day to day operations run smoothly at whichever location they are working and that all necessary documentation and communication is completed.
Creating the weekly schedule for all Behavioral Health Technicians at their prospective program (level of care) each week.
Ensuring that all shifts and duties are covered while minimizing overtime and distributing hours and shifts among the Behavioral Health Technicians appropriately.
Assisting with interviewing and hiring new Behavioral Health Technicians once applicants have passed through the initial recruiting and screening process with HR.
Employing a systematic approach to time management so that their time is spent equally between each house in their prospective program (level of care), while maintaining flexibility and being able to adapt to real time demands during a shift.
Facilitating (or co-facilitate) the Behavioral Health Technician manual training 1x each week, in each house, in their prospective program (level of care).
Serving as the liaison between the Director of ERES Operations and the other Behavioral Health Technicians for all shift callouts and scheduling issues.
Coordinating coverage of duties during any BHT call outs or scheduled time off, and making sure that all shifts are covered.
Serving as the liaison between the ELC Admissions department and their prospective program (level of care) for anything that assistance may need assistance with including but not limited to coordination of transfer clients, property, or medication issues.
Serving as the liaison between their prospective program (level of care) and the finance team (accounts payable) for communication regarding any supply ordering for the residential program.
Ordering of all house supplies, monitoring the prudent reserve of supplies, and making sure supplies are only purchased when necessary based on inventory and standard rates of use.
Completing the weekly food order within the set budget and maintaining inventory of any food supplies leftover from the previous week.
Providing general day to day insight and direction to the other Behavioral Health Technicians, and when necessary suggesting consultation with the Director of ERES Operations.
Reviewing the end of shift reports of all other Behavioral Health Technicians at their prospective program (level of care).
Attending and participate in all relevant and regularly scheduled team meetings and provide any program updates or announcements.
Making sure that each Behavioral Health Technician is actively participating in data tracking and documentation for their house or any house that they work a shift in, including but not limited to medication logs, census sheets, group attendance sheets, sign in/out sheets, logging any UAs conducted, cleanliness checklists, room or car searches, distributed property logs, visitation logs, ect.
Conducting and/or overseeing the completion of “Health and Safety Drills'' each month.
Documenting and submitting Quality Assurance (QA) data from the other ERES counselors and houses in their prospective programs (level of care) each month and reviewing that data with the QA team. putting it in the QA folders.
Identifying ongoing training needs and areas in need of improvement regarding operations at the ERES programs and working closely with the ERES Director of Operations to develop and implement training programs that support the development of Behavioral Health Technician team members.
Participating in a monthly team meeting with the ERES management team including the other Leads, Supervisors, and ERES Directors.
Working closely with the ERES Directors to provide input and assistance with annual employee performance reviews and Personal Improvement Plans (PIP) as needed.
Taking ownership in helping to uphold the ethical integrity of the ERES programs and works closely with the Director of ERES Operations regarding any observed personnel, ethical, or performance issues of ERES staff.
Communicating, training, and implementing any process changes for the BHT staff as directed by the Director of ERES Operations.
Providing each new BHT staff member a dedicated portion of time during their first day of on-site training after they have completed all HR onboarding procedures.
Maintaining and implementing a first week (5 - day) training schedule for any new BHT staff being onboarded at their prospective program (level of care). In the event that a new BHT can only train and work overnight shifts, accommodations to the training schedule may be made.
Supporting BHT staff development, including making efforts to provide constructive feedback, implement reward and recognition programs, and schedule and conduct regular displays of BHT staff appreciation (such as team lunches) as needed.