Behavioral Health Support Specialist

Hope Family Health•Westmoreland, TN

10d

About The Position

This position requires strong organizational and interpersonal skills and will play a vital role in HOPE’s Behavioral Health Department. The Behavioral Health Support Specialist will support behavioral health patients while also assisting the Behavioral Health Services Manager with planning, implementing, and coordinating various projects within the department. This role will also provide individualized support to clients with behavioral health needs and ensure successful coordination of care with appropriate resources. The position reports directly to the Behavioral Health Services Manager and requires a passion for mental health advocacy along with the ability to manage multiple projects, tasks, and deliverables effectively.

Requirements

Associate’s degree in social work, or a related field, or equivalent relevant experience.
Strong organizational and time management skills with the ability to manage multiple priorities.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work collaboratively with diverse teams and stakeholders.
Proficiency with computerized practice management systems and common office software (Word, Excel, Outlook, Internet).

Nice To Haves

Experience in project coordination or management preferred.
Knowledge of mental health programs, services, and community resources preferred.
Must communicate effectively in English; second language proficiency is helpful but not required.

Responsibilities

Behavioral Health Support: Conduct assessments of clients’ mental health needs.
Coordinate and connect clients with appropriate mental health services, resources, and community support systems.
Provide ongoing support to the medical department related to behavioral health needs.
Assist with group therapy coordination when available.
Provide emotional support and crisis intervention when necessary.
Client Advocacy: Advocate for clients’ rights and needs within the mental health system and other relevant service systems.
Project Coordination: Assist the Behavioral Health Services Manager in developing project plans, timelines, and milestones for mental health grant initiatives.
Coordinate project activities and collaborate with stakeholders including mental health professionals, service providers, and community organizations.
Ensure effective communication and collaboration among project teams to meet project goals.
Data Management and Reporting: Maintain accurate and up-to-date client records, project documentation, and data related to project outcomes.
Ensure UDS measures are collected and recorded for behavioral health patients.
Generate progress reports as requested.
Resource Allocation: Assist in identifying resource needs for project components and support appropriate allocation.
Work with the Behavioral Health Services Manager to optimize resource utilization.
Risk Management: Identify potential risks and challenges in case management and project coordination.
With support from the Director of Operations, assist in implementing mitigation strategies and developing contingency plans.
Compliance and Quality Assurance: Ensure compliance with all relevant regulations, policies, and ethical standards in case management and project implementation.
Maintain high-quality services and adherence to best practices.
Participate in various organizational committee activities, such as QA/QI and Risk Management, as needed.
Mobile Unit Support and Operation: Serve as a driver and support staff for HOPE’s mobile health unit, traveling to various communities to deliver accessible behavioral health services to individuals who may face barriers to accessing care at fixed clinic locations.
Safely operate the mobile unit in accordance with organizational policies and all traffic laws.
Assist with setup, breakdown, patient flow, and general support of mobile clinic operations to ensure efficient and compassionate service delivery.
Support outreach efforts by engaging community partners and patients to promote available services.