Behavioral Health Receptionist (Bilingual Spanish/English)
About The Position
Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, and community school services to the North Philadelphia communities. The Behavioral Health Receptionists are the first line of communication between a participant, a therapist, and a doctor whether on the phone or in person. They may answer questions or provide general information or may direct a participant to a person who can provide more direct and specific information. They are also responsible for keeping, updating, and maintaining records by getting the appropriate information from the program participants, therapists, and psychiatrists. Behavioral Health Receptionists must have excellent communication in English and Spanish, and customer service and people skills. They must be able to multitask and stay organized.
Requirements
- Education: High School Diploma or GED or equivalent
- Experience: 2 years of experience working in a mental health environment as receptionist or intake personnel
- Knowledge of general office machines, telephone systems, fax machine, PDF operations, and other information systems
- Sensitivity to the needs of persons with disabilities
- Ability and willingness to work cooperatively with others
- Maintains a high degree of discretion when dealing with confidential information
- Must exercise a high degree of confidentiality
- Bilingual / Bicultural (Spanish / English) preferred
- Fluent in the use of Microsoft Word, Excel, and other applications
- If hired, you will be required to submit clearances (FBI fingerprints, Child Abuse History Clearance, and Criminal History Clearance) along with other documentation.
Responsibilities
- Receives all incoming visitors and program participants, and routes them to the proper staff person for services.
- Receives all incoming phone calls, screens them, take messages and/or forward to appropriate staff.
- Checks program members’ eligibility using PROMISE system at each treatment event.
- Completes initial intake process with all new program members.
- Maintains and updates lists of active participants and gives them initial and / or follow up appointments as needed.
- Maintains updated lists of closed cases and keeps them secure by following agency filing and storage procedures.
- Types reports, inter-office memoranda, labels, and other correspondence.
- Collect and process daily billing for all therapists and psychiatrists.
- Closely manage psychiatrists’ schedules, pull charts the day before, maintain accurate patient lists, and follow up appointments and charting.
- Maintains an updated inventory of all office equipment and supplies and picks up materials at designated area.
Benefits
- Health Insurance through Independence Administrators or $100/moth reimbursement with proof of current insurance
- Vision and Dental Plans through SunLife
- Basic Life Insurance (100% Employer Funded)
- 403B Retirement Plan with Company Contribution
- Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses
- Employee Assistance Program including free counseling, trainings, webinars, and other resources
- Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit
- Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity
- Short-term and Long-term Disabilities
- Employee Referral Program
- 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
- 12 Days of Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
