Behavioral Health Operations Manager

Virginia Garcia Memorial Health Center•Hillsboro, OR

About The Position

At Virginia Garcia Memorial Health Center, we honor all members of our community and acknowledge the dignity of each person we serve. Our purpose is to provide high quality, comprehensive primary health care to the communities of Washington and Yamhill counties with a special emphasis on migrant and seasonal farm workers and a view to removing barriers to health care. We strive to provide an environment that welcomes and values the people we employ and serve. If you are unsure whether you meet all the required qualifications for this role but are interested and passionate about this potential position, we encourage you to apply. Job Summary: The Behavioral Health Operations Administrator (BHODA) oversees the operation of the Integrated Behavioral Health (IBH) department at Virginia Garcia Memorial Health Center (VGMHC). The BHODA provides direction and oversight for policy and procedure fidelity across all IBH service lines and ensures efficiency and efficacy in the implementation, monitoring, and reporting of operational objectives. This position will work closely with leaders from other service lines and programs, and other health center staff on process improvement initiatives, process development and implementation, and day-to-day operational issues. This position also supervises the Psychiatric and Behavioral Health Care Coordinators (PBHCCs) across all primary care sites. The BHODA will partner with operational and clinical leadership to assure effective patient and client service focusing on a customer-oriented, trauma informed, high quality, and outcome-based approach, and to assure compliance with federal, state and local requirements.

Requirements

Ability to self-manage and effectively balance workload.
Strong leadership and coaching skills, the ability to motivate and mentor others.
Strong computer skills and proficiency in Outlook, Teams, and Microsoft Office programs.
Competence with EPIC EHR system
Demonstrated effective written and verbal communication and interpersonal skills; ability to effectively interact with employees at all levels of the organization.
Effective organizational, time management, and delegation skills.
Comfortable working in a fast-paced, changing environment.
Strong commitment to working with patients and staff from a wide range of ethnic, economic, cultural, and social backgrounds.
General knowledge of budget, policy development, and data analysis.
Ability to analyze, evaluate, and solve complex administrative problems.
Experience coordinating and facilitating meetings with internal and external stakeholders.
Experience in behavioral health field, including but not limited to case management, social work, substance use treatment and integrated behavioral health.
Valid driver’s license, reliable transportation, safe driving record, and insurance coverage required.
Bachelor’s degree in healthcare, public health, social work, business administration, or related field required. Additional relevant experience may substitute for the education requirement.
Experience working in social work, social services, case management, community health or related field required.
Two years of operational support experience, with at least two years’ supervisory experience in a clinical environment preferred.

Nice To Haves

Experience with project management is preferred.
Bilingual in Spanish/English preferred.
Experience working in a Federally Qualified Community Health Care environment desired.

Responsibilities

Work closely with the Director of IBH and other department administrators to provide operational support and guidance to health center programs and program leadership.
Work collaboratively with support departments including Data, IT, EHR, Billing, Credentialing, Human Resources and Facilities to ensure proper support is provided for behavioral health operations.
Coordinate and provide oversight of operational initiatives, activities, and processes; operationalize service delivery in collaboration with clinical leadership and participate in program evaluation and policy development.
Consult, refer, and collaborate with other service lines involved in the delivery of patient care.
Monitor IBH metrics, including financial and productivity metrics, revenue, and expense projections, staffing and employee experience, clinical quality metrics, and patient experience as measured by CAHPS and incident portal data for IBH.
Work with IBH leadership to meet department metrics and track impact on health center wide metrics.
Attend VGMHC meetings assigned by Director of IBH, including but not limited to grant management meetings, tiered huddles, quality improvement meetings and leadership meetings. Facilitate and/or attend daily and weekly huddles as assigned.
Provide oversight and direction for special projects or initiatives, such as service line integration, program grant administration, and new program development.
Assure standardized IBH, ECM, and SUD workflows and best practices are implemented and maintained.
Represent VG in community meetings, groups, or events as appropriate to the scope of the position.
Provide coverage for IBH leaders during leaves, vacancies, or as needed. May be assigned to cover at any site across the VG service area.
Directly supervise PBHCCs to ensure alignment across IBH service lines and standardized processes and workflows.
Demonstrate strong leadership skills, including the ability to approach complex problems with creativity, sensitivity, and sound judgment.
Support Director of IBH to monitor site leadership staffing ratios and ensure appropriate on-boarding, on-going training, performance management, performance review, and annual competencies for site leaders.
Facilitate, model, and encourage the Tiered Huddle structure.
Lead by example and assure all employees and providers to promote the mission by displaying behavior consistent with VGMHC's values.
Maintain compliance with VGMHC policies and procedures and with external regulatory bodies including, but not limited to: COA, HRSA, OHA, PCPCH, and OSHA.
Maintain and promote compliance with HIPAA and 42 CFR Part II regulations and requirements. Treats all patient information confidential.
Attain and maintain competency in using EHR for monitoring operational, clinical, and financial metrics, and performing chart and schedule reviews as needed.
Function as Superuser and/or Clinical Builder in EPIC EHR to support IBH service lines and collaborate with EHR team to support changes that impact IBH department
Perform other duties as directed.