Behavioral Health Operations Manager

Essen Medical Associates•New York, NY

31d

About The Position

The Behavioral Health Operations Manager is responsible for overseeing the day-to-day operational functions of behavioral health services to ensure efficient, compliant, and high-quality care delivery. This role partners closely with clinical leadership to optimize workflows, improve performance metrics, and ensure adherence to regulatory and organizational standards. The Operations Manager plays a critical role in driving productivity, managing staff performance, and supporting strategic initiatives across behavioral health programs.

Requirements

Bachelor’s degree in Healthcare Administration, Public Health, Business Administration, or related field required
3–5+ years of experience in healthcare operations, preferably in behavioral health
Experience managing teams and overseeing performance metrics
Familiarity with Medicaid/managed care environments strongly preferred
Strong operational and analytical skills
Knowledge of behavioral health workflows and regulatory requirements
Excellent leadership, communication, and interpersonal skills
Proficiency with EHR systems and reporting tools
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Master’s degree (MHA, MBA, MPH, or related) preferred
Familiarity with Medicaid/managed care environments strongly preferred

Responsibilities

Manage daily operations of behavioral health programs, ensuring alignment with organizational goals and service delivery standards
Monitor workflow efficiency, patient throughput, and service utilization
Implement and maintain operational policies and procedures
Track and analyze key performance indicators (KPIs), including caseload productivity, documentation timeliness, and no-show rates
Develop and execute performance improvement plans where necessary
Ensure compliance with regulatory requirements (e.g., Medicaid, state agencies, accreditation bodies)
Supervise non-clinical and/or operational staff, i.e. administrative personnel
Provide coaching, training, and performance management to staff
Collaborate with leadership on workforce planning and staffing models
Ensure adherence to all federal, state, and organizational policies
Oversee credentialing coordination and operational compliance workflows
Partner with clinical, finance, IT, and other internal teams to support program initiatives
Generate regular operational reports and dashboards
Use data to identify trends, gaps, and opportunities for improvement