Behavioral Health Consultant II - Massachusetts
About The Position
We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems. Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law The Behavioral Health Consultant II - Massachusetts is responsible for providing 24/7 Behavioral Health and Behavioral Health crisis line services to up to approximately 10 million lives.
Requirements
- Requires a HS diploma or equivalent and a minimum of 5 years of direct psychiatric and/or substance abuse experience and prior managed care experience; or any combination of education and experience, which would provide an equivalent background.
- Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.
Nice To Haves
- MA/MS preferred.
- Independent licensure preferred
- Crisis call center experience preferred
Responsibilities
- Supports Behavioral Health crisis line service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action.
- Provides telephone support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).
- Manages Critical Incident Stress Debriefing requests.
- Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.
- Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation.
Benefits
- In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Insurance Carriers and Related Activities
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
