Case Manager, ECM Yolo
About The Position
Enhanced Care Management (ECM) is a whole-person, interdisciplinary approach to care that addresses the clinical and non-clinical needs of eligible members with complex medical and social needs. ECM uses a comprehensive care management model that is community based, interdisciplinary, high touch and person centered. The Behavioral Health Case Manager ECM: provides case management and coordination of services to target populations. The case manager is a part of a collaborative team working to provide stability and resources to individuals living with a variety of complex physical and mental health circumstances. The case manager facilitates communication between the patient and their care team across departments and outside agencies. CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. YOU ARE WELCOME HERE.
Requirements
- High school graduate or equivalent required.
- Experience providing direct services to patients as a case manager or other member of the health care team preferred.
- Experience working in a social service, health related organization or medical office/clinic.
- Strong interpersonal and customer service skills required; ability to manage difficult and emotional patient situations.
- Ability to adapt to change; approach challenges with an innovative and proactive attitude; and investigate resources.
- Strong collaborative skills: ability to engage members of the care team, other disciplines, leadership, and external community partners effectively and appropriately.
- Must have initiative, strong analytical and problem-solving skills.
- Strong verbal and written communication skills required.
- BLS Certification Required.
- Drivers License Required.
Nice To Haves
- Bachelor’s degree in related field preferred.
- Bachelors in social work or another related field preferred.
- Experience working with co-occurring disorders preferred.
- Bilingual (English/Spanish) preferred.
Responsibilities
- Provide care coordination to clients with multiple medical needs and/or those determined to be at high risk for complication
- Provides consistent encouragement, hope, and non-judgmental support to patients with various challenging circumstances.
- Motivates ECM Members to be active and engaged participants in their health and overall wellbeing.
- Maintains a caseload of approximately 35-40 ECM Members
- Maintains updated ECM Member status and uploads Releases of Information, and Care Plans onto Point Click Care.
- Develops a care plan and works with the ECM Member to formulate and execute realistic, time specific and measurable goals.
- Comply with all Enhanced Care Management operating procedures and reporting requirements.
- Assists ECM Members in utilizing community services, including scheduling appointments with social services agencies, and assisting with completion of applications for programs for which they may be eligible.
- Identifies and addresses social determinants of health. Develops relationships with local community organizations to implement interventions that address social determinants of health
- Experience working successfully with issues of substance use, mental health, criminal background, and other potential barriers to economic self-sufficiency.
- Accompanies ECM Members to medical and other service-related appointments when necessary.
- Maintain clerical duties: medical record documentation, patient tracking forms and data collection.
- Work with all members of the care team and other departmental staff to expedite proactive solutions to issues, serving as primary patient contact for issues concerning care access and service.
- Participates in staff meetings. Assists with coordination of care offering input on patient progress.
- Collaborates with ECM team and CommuniCare+OLE staff including nursing, medical, dental, behavioral health, and care coordination to ensure the full spectrum of ECM services and benefits are implemented
- Performs other duties as assigned.
Benefits
- Medical, Dental, Vision Coverage
- Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
- 18 days of PTO (Vacation & Sick)
- 10 Paid Holidays + 1 Float Holiday
- 2% employer match with employee 4% Contribution 403(b) retirement plan
- Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
- Life & Accidental Insurance Coverage
- Employer contribution for Health Savings Account
- Flexible Spending Account (FSA) and Limited FSA Options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
