Operations Manager ECM

VRC Companies•Tustin, CA

7d•$65,000 - $85,000

About The Position

The Operations Manager holds full accountability for the leadership, performance, and operational excellence of the scanning facility. Serving as the key liaison between site operations and executive leadership, this role ensures that all functional areas—including prepping, scanning, indexing, and quality control—operate efficiently and in alignment with organizational goals. The Operations Manager provides direct oversight to the Digital Supervisor, ensuring their efforts are strategically aligned with site objectives, customer expectations, and financial performance targets. This position demands a blend of strategic vision, strong leadership, and hands-on management to drive people, processes, and performance forward.

Nice To Haves

Lean Six Sigma

Responsibilities

Operational Leadership
Customer and Contract Management
Financial Performance Management
Communication and Reporting
Personnel Management and Development
Inventory and Backlog Control
Equipment and Facility Oversight
Performance Tracking and Accountability
Manage and Improve Key Performance Indicators (KPIs)
Lead all departments at the site, including Prepping, Scanning, Indexing, Quality Control, and Organizational functions.
Directly oversee the Digital Supervisor, ensuring they clearly understand their roles and meet performance expectations.
Ensure both managers work together to maintain a seamless workflow from work receipt to delivery.
Ensure all employees understand their roles, goals, and how their performance ties into site and company success.
Drive accountability across all levels of the site.
Serve as the primary customer contact for escalations, service failures, and major updates.
Ensure customer expectations are communicated to department managers and leads.
Maintain complete knowledge of all customer contracts, including pricing, SLAs, and specific work instructions.
Track contract renewal dates and work with Sales and Executive Leadership to renew or amend agreements as needed.
Ensure all Change Orders and scope adjustments are documented and communicated to the appropriate teams.
Own and manage site financial performance, including: o Revenue vs. Budget o Revenue per FTE o EBITDA performance
Work directly with the Digital Manager and the Digital Supervisor to ensure production is aligned with revenue goals.
Review and approve all billing data before submission to ensure accuracy and maximize revenue capture.
Identify opportunities to improve profitability through efficiency gains and cost control.
Serve as the primary liaison between the site and executive leadership.
Conduct regular check-ins with both the Digital Manager and the Digital Supervisor to review: o Backlog status o Equipment issues o Employee performance o Customer concerns o Process improvements
Provide weekly and monthly updates to executive leadership on: o Backlog inventory o Production performance o Weekly revenue report o Staffing challenges o Key risks and opportunities
Directly manage and develop the Digital Manager and the Digital Supervisor.
Ensure managers are effectively leading their teams and holding their employees accountable.
Provide regular coaching and development to managers to improve their leadership and operational skills.
Partner with HR to address performance issues, disciplinary actions, and staffing needs.
Foster a positive, accountable, and performance-driven culture across the site.
Maintain full visibility and accountability for the site’s inventory and backlog.
Ensure both managers maintain accurate AR and SAR reporting.
Review backlog aging weekly and push managers to reduce old work while balancing new incoming work.
Work with managers to prioritize work based on revenue impact, deadlines, and customer needs.
Oversee all equipment performance and ensure issues are escalated appropriately.
Ensure service calls are placed timely and followed through to resolution.
Review equipment uptime/downtime reports from the Scanning & Indexing Manager.
Maintain the facility in a clean, organized, and safe condition.
Set clear performance expectations for all departments and employees.
Track site performance through a combination of weekly manager reports, floor observation, and direct data analysis.
Review and validate all KPI reporting provided by the Digital Manager and the Digital Supervisor.
Address any gaps in performance quickly and directly, working with managers to develop corrective action plans.
Hold both managers accountable for delivering on their responsibilities.