Behavioral Health Care Coordinator Hybrid in WA State

UnitedHealth Group•Everett, WA

6d•$29 - $52•Hybrid

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under general supervision from a licensed mental health therapist, the Behavioral Health (BH) Case Manager is responsible for coordination of care for therapy and psychiatry patients. The Case Manager performs patient/provider matching for transfers of care; serves as a bridge between medical providers and behavioral health providers to implement treatment plans; and works with patients to optimize adherence to their treatment plan. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Knowledge of mental health conditions
Knowledge of basic computer skills and ability to learn and apply new technologies and skills; proficiency using EPIC and MS Office suite
Excellent written and oral communication skills
Ability to balance multiple priorities; thrive in an environment where urgent matters can cause frequent interruptions
Ability to read, speak, understand and write proficiently in English
Ability to work independently and under supervision

Nice To Haves

Associate level licensure with Washington State for counseling
1+ year of experience as a Case Manager or related position; mental health, crisis intervention, or call center experience

Responsibilities

Assist in Care Coordination work with medical teams, BH clinicians, psychiatry prescribers in care planning using a care plan template and care pathway protocols. Assists in the creation of care plans and documentation/entry into Healthy Planet once available
Assist patients in finding substance abuse treatment in the community. Follows up with patient to promote follow through
Assist patients in finding/utilizing community and government resources. May assist patient in completing various applications for services
Follow suicide/homicide watch protocol
Communicate with family to further the effectiveness of treatment program as allowed by law
Provide information needed to hospital for admission. Find beds when patient need to be admitted to a psychiatric or chemical dependency unit
Provide warm hand offs to Regional Support Networks (RSN) for patients that qualify and need wrap around care
Assist providers in finding resources for patients that don't quality for RSN and need higher level of support
Coordinate with providers and support staff to obtain records from hospitals or outside The Everett Clinic (TEC) psychiatrists
Assist in arranging medication injections for psychiatry patients. (Case Managers do not administer injections)
Perform chart audits on standard work issues as needed
Use motivational interviewing techniques to encourage patient follow through and involvement in their treatment plans
Connect patients to resources to obtaining payment plans or applying for financial assistance medical bills
Attend required meetings and participates in committees as requested
Participate in professional development activities
Flexible schedule to meet demand for departmental business needs; may involve some evening hours
Review transfer of care requests and assign patients to new prescriber or therapist. Communicates with patient regarding change in providers
Coordinates use of emergency slots for Behavioral Health and Psychiatry providers, prioritizing post hospitalization patient needs
Oversees coordination of care when providers depart from TEC
Recognize when a caller/patient is in need of crisis intervention and arrange for telephone triage with the on-call clinician or arrange same day appointments with a licensed BH clinician