Behavioral Health Coordinator
About The Position
Greet patients & visitors in a prompt, courteous and helpful manner, routing them appropriately and responding to requests for information Work collaboratively with Integrated Behavioral Health Associates (IBA) to coordinate consultations or treatment recommendations as instructed by the provider Schedule patient appointments in Cadence per established provider/department-specific scheduling rules. Maintain the wait, reminder and re-schedule lists if applicable Maintain a current referral report, ensuring timely scheduling of necessary appointments Maintain work area in a neat and orderly manner Answer phones, place calls, respond to inquiries, and take messages; respond to/follow up on Epic Inbasket requests in a timely manner Coordinate all aspects of the IBA process, including, but not limited to: Collecting applicable co-pays as directed by IBA Scheduling any follow up appointments in the IBA system Serve as a liaison between SSMC and IBA to provide timely patient care Maintaining a current list of insurances accepted by IBA and a list of providers in the community for those patients with insurances they do not accept Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures. Abide by and promote all SSMC Service Standards. M - F 830 - 5
Responsibilities
- Greet patients & visitors in a prompt, courteous and helpful manner, routing them appropriately and responding to requests for information
- Work collaboratively with Integrated Behavioral Health Associates (IBA) to coordinate consultations or treatment recommendations as instructed by the provider
- Schedule patient appointments in Cadence per established provider/department-specific scheduling rules.
- Maintain the wait, reminder and re-schedule lists if applicable
- Maintain a current referral report, ensuring timely scheduling of necessary appointments
- Maintain work area in a neat and orderly manner
- Answer phones, place calls, respond to inquiries, and take messages; respond to/follow up on Epic Inbasket requests in a timely manner
- Coordinate all aspects of the IBA process, including, but not limited to: Collecting applicable co-pays as directed by IBA Scheduling any follow up appointments in the IBA system Serve as a liaison between SSMC and IBA to provide timely patient care Maintaining a current list of insurances accepted by IBA and a list of providers in the community for those patients with insurances they do not accept
- Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures.
- Abide by and promote all SSMC Service Standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
