Behavioral Health Care Advocate - Southern Indiana

UnitedHealth Group•Bloomington, IN

24d•Hybrid

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The goal of the Behavioral Health Advocate is to help individuals live their lives to the fullest by promoting recovery and resiliency via coordination and collaboration with multiple internal and external partners including consumers and their families/caregivers, medical, behavioral health and clinical network teams. Behavioral Health Advocates work with complex and high-risk members with diagnosis of Behavioral Health and Substance Use Disorder (SUD) needs with a goal of engaging the consumer in the treatment process, decreasing their reliance on higher levels of care, helping them to access appropriate community services, and assisting them in improving community tenure. Up to 40%25 of the week is spent in the community, meeting with members in hospitals, facilities, or homes. The remainder of the week is spent working remotely at home working telephonically. Typical hours are Monday - Friday, 8:00am - 5:00pm. Licensure and residency in the State of Indiana is required. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Master’s degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; OR Registered Nurse w/ 2+ years of experience in behavioral health
One of the following active, unrestricted, independent licenses to practice in the State of Indiana: LCSW, LMFT, LMHC, PSY; OR RN with 2+ years of behavioral health experience
2+ years of case management experience
Computer and typing proficiency to enter and retrieve data in electronic clinical records. Experience with email, internet research, use of online calendars, and other software applications
Dedicated workspace and access to high-speed internet via cable/DSL/fiber service in your home
Driver’s license and access to reliable transportation and ability to travel as needed within the designated service delivery area (up to 40%25)
Indiana residency, preferably in the Southern area (i.e. Lawrence, Jackson, Washington, or Orange counties)

Nice To Haves

Experience working in community/county mental health
Dual diagnosis experience with mental health and substance abuse
Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
Experience working with low-income populations
Experience working with either Medicaid or Medicare funded programs
Clinical training experience

Responsibilities

Utilize advanced clinical skills to engage and motivate Consumers via a recovery, health and wellness-oriented approach
Identify and remove barriers to procurement, delivery, participation in and success of services
Provide supportive follow-up, monitoring and education as indicated, in-person and telephonically
Partner with internal Optum Behavioral Health Services Teams to coordinate a seamless transition for consumers from an inpatient setting to community-based services
Meet all contractual requirements; collaborate early and frequently with other teams in the management of cases stratified as having intensive, complex, and high-risk needs
Assist in the development of a relevant and consumer-specific aftercare plan
Comply with all policies, procedures and documentation standards in appropriate systems, tracking mechanisms and databases