Behavioral Health Advocate (Call Center) - Evernorth Behavioral Health - Remote
About The Position
Do you have a bachelor’s degree and are ready for a meaningful career where you can make an impact and improve lives? Join us as a Behavioral Health Customer Service Advocate- an inbound call center role focused on helping people access needed care. You’ll support members and providers seeking services for mental health and/or substance use disorders. This position features a structured work schedule with a designated queue time. Using empathy, active listening, multitasking, and problem-solving skills, you’ll help ensure every caller’s experience with Evernorth is both efficient and compassionate.
Requirements
- Bachelor’s degree in psychology, social work, or a related field, or bachelor’s degree in another field plus 2+ years of behavioral health experience
- Customer service experience
- Strong time management and multitasking abilities
- Proficiency with typing and PC usage
- Must remain at your workstation while handling calls from a phone queue
- If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Responsibilities
- Take back-to-back phone calls from members and providers (calls last about 8-10 minutes)
- Triage and conduct intake for risk of harm and substance use concerns
- Communicate eligibility, assist with scheduling appointments and providing referrals, quote benefits, and advise on authorization requirements
- Utilize resources and independent judgment to deliver accurate information, exceptional service, and resolution on the first call
- Collaborate with matrix partners and coordinate seamless handoffs to clinical teams for timely support
- Navigate multiple systems and applications across multiple screens while on calls (sometimes up to 9 programs at once)
Benefits
- comprehensive range of benefits, with a focus on supporting your whole health
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
