Behavioral Care Manager (Adult Community Services)

Brightli • Columbia, MO

4d

About The Position

Job Summary: The Behavioral Care Manager assists in coordinating the daily operations of the department. This position monitors client activities and provides support to the team and other clinical teams. All staff must adhere to operational guidelines, professional code of ethics and comply with HIPAA guidelines and regulations. Essential Job Functions: Answer incoming calls and make non-billable calls on behalf of the department and document the nature of the call in the clinical record. Review and keep for all clients; documents that would identify risk through the suicide care pathway and other potential crises then prioritize and route information to staff routinely. Schedule and cancel client appointments accurately on a daily basis. This includes entering the correct disposition for cancellation of appointments. Research and prepare appropriate forms and/or evidence-based modules to the department for the provision of billable services. Verify client information and insurance status and communicate areas of focus or concern to supervisory staff and supportive services. Serve as a liaison with HIM, Support Services, ROI, QI, and Medicaid Personnel with goal of adhering to regulatory compliance expectations in the management of client charts. Collaborate with supervisors to complete non-billable tasks related to ensuring regulatory responsibilities are completed in a timely fashion. Schedule and assist with assessments and sessions as time allows. Enter documentation into the electronic record that would not be billable. Perform verifications of benefits, and monitor Medicaid status to assure insurance is obtained and maintained during the course of the clients’ treatment, when needed for outpatient visits. Assist with outreaching clients and enter documentation of outreach attempts. Abide by the privacy and security policies when interacting with customers and co-workers at all times. Perform required tasks related to the regulatory requirements of closing of client charts. Assist and complete intra-office agency referrals as well as referrals as requested. Assist with daily team meetings by taking notes and dispersing staff as appropriate based on the risk rating and the client’s level of care. Perform other duties as may be assigned by Leadership.

Requirements

• Strong documentation skills
• Ability to establish effective relationships via telephone and personal contacts
• Ability to follow directions and accept supervision
• Ability to comply with organization, state, and federal compliance standards
• Must possess a high school diploma or GED
• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record and current auto insurance.

Nice To Haves

• Experience in office management is preferred

Responsibilities

• Answer incoming calls and make non-billable calls on behalf of the department and document the nature of the call in the clinical record.
• Review and keep for all clients; documents that would identify risk through the suicide care pathway and other potential crises then prioritize and route information to staff routinely.
• Schedule and cancel client appointments accurately on a daily basis. This includes entering the correct disposition for cancellation of appointments.
• Research and prepare appropriate forms and/or evidence-based modules to the department for the provision of billable services.
• Verify client information and insurance status and communicate areas of focus or concern to supervisory staff and supportive services.
• Serve as a liaison with HIM, Support Services, ROI, QI, and Medicaid Personnel with goal of adhering to regulatory compliance expectations in the management of client charts.
• Collaborate with supervisors to complete non-billable tasks related to ensuring regulatory responsibilities are completed in a timely fashion.
• Schedule and assist with assessments and sessions as time allows.
• Enter documentation into the electronic record that would not be billable.
• Perform verifications of benefits, and monitor Medicaid status to assure insurance is obtained and maintained during the course of the clients’ treatment, when needed for outpatient visits.
• Assist with outreaching clients and enter documentation of outreach attempts.
• Abide by the privacy and security policies when interacting with customers and co-workers at all times.
• Perform required tasks related to the regulatory requirements of closing of client charts.
• Assist and complete intra-office agency referrals as well as referrals as requested.
• Assist with daily team meetings by taking notes and dispersing staff as appropriate based on the risk rating and the client’s level of care.
• Perform other duties as may be assigned by Leadership.

Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees