Beauty Counter Manager - Kiehl's & Laura Mercier - Fashion Mall at Keystone

Nordstrom•Indianapolis, IN

1d•Onsite

About The Position

In the Nordstrom Beauty Department, the Beauty Counter Manager creates personalized beauty experiences for customers and is part of a passionate team. This role involves a dual function as a salesperson and a teacher, with the primary goal of maximizing sales for the assigned beauty brand. Ideal candidates are results-oriented, thrive in a commissioned sales environment, are passionate about beauty trends, and capable of building a customer following both in-store and digitally.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare
Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
Strong multitasking, organization, and follow-through skills
Drive to achieve sales goals, with interest in using networking and technology
The ability to work a flexible schedule based on business needs, including evenings and weekends
High level of ownership, accountability, and initiative

Responsibilities

Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
Collaborate with team members to create a welcoming and inclusive environment for all customers
Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
Manage the scheduling and execution of vendor events and promotions
Build and maintain strong vendor relationships to maximize business results
Keep department customer-ready through organization and cleanliness
Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts