Comcast Business BDI Analyst Support Co-op

Comcast•Philadelphia, PA

1d•$32•Onsite

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Comcast’s Drexel Co-op Program offers an exciting opportunity to gain hands-on experience, build lasting connections, and grow professionally in a dynamic and inclusive environment. This paid, 6-month immersive experience places students at the heart of our business, working alongside talented professionals on meaningful projects that contribute to real outcomes. As a trusted member of the team, you’ll gain exposure to the inner workings of a global media and technology company while developing skills that will serve you well in any career path. Job Description Your experience will include: Hands-On Learning & Impactful Work: Tackle real business challenges, collaborate across teams, and contribute ideas that drive results from day one. Community, Connection & Giving Back: Build meaningful relationships through social events, peer engagement, and shared experiences. You’ll also have the opportunity to give back through Team UP, Comcast’s volunteer initiative, deepening your connection to both your community and your fellow students. Mentorship & Support: Receive guidance from experienced professionals through our dedicated mentorship program, helping you navigate your co-op and beyond. Professional Development: Participate in a custom onboarding experience, a curated learning series, and networking events designed to help you build new skills, explore career paths, and gain insights from professionals from across the organization. At Comcast, we’re committed to investing in the next generation of innovators and leaders. Our Co-op Program is a transformative experience designed to help you grow, connect, and take the next step in your professional journey. Organization & Team Overview Xumo, a joint venture between Comcast and Charter, was formed to develop and offer a next-generation streaming platform on a variety of branded 4K streaming devices and smart TVs. Powered by Comcast’s global technology platform, Xumo devices and services feature an entertainment experience designed to make it easy for consumers to find and enjoy their favorite streaming content through a world-class user interface and voice search, and for partners to meaningfully connect and engage with millions of consumers. The Xumo Program Governance team is responsible for several operational functions including customer support, data privacy, and product roadmap. We support, and work very closely with, a wide range of stakeholders including product, engineering, business development, legal, and finance. Our team is made up of 5 members and rolls up to the broader Strategy & Operations organization. Primary objectives of our team are to 1) ensure the business is running effectively, 2) build out process where needed, and 3) drive the prioritization and delivery of the product roadmap. Role Description Are you ready to help shape the future of streaming technology? Join the Xumo Program Governance team and contribute to a fast-paced, innovative environment where your ideas matter and your work drives real impact. As a co-op, you’ll gain hands-on experience across customer experience, data privacy, and product delivery—supporting initiatives that improve operations, ensure regulatory compliance, and guide strategic decision-making for one of the most exciting platforms in digital entertainment. You’ll analyze support data to uncover opportunities for automation and workflow improvements, review product features to ensure privacy-by-design, and assist in coordinating roadmap execution. Your work will help streamline processes, deliver secure and user-centered experiences, and bring fresh perspective to a team that values curiosity and innovation.

Requirements

Currently pursuing a bachelor’s degree from Drexel University, with a cooperative learning track.
Available to work 40 hours per week for 6 months starting March 30, 2026, through September 18, 2026.
Authorized to work in the United States with no current or future sponsorship needs
Available to report in-person to the work location on the job posting
Accountability
Communication
Professional Etiquette
Relationship Building
Resilience
Teamwork

Nice To Haves

Strong Communication: Able to clearly express ideas and collaborate across teams
Analytical Thinking: Comfortable working with data to identify trends and support decisions
Attention to Detail: Accurate in tracking tasks, reviewing documentation, and reporting
Project Coordination: Experience managing timelines or group projects (academic or extracurricular)
Technical Proficiency: Familiar with tools like Excel, PowerPoint, and collaboration platforms
Curiosity & Initiative: Interest in governance, operations, and a proactive approach to learning
Preferred Majors: Business Administration, Communications, Operations Management

Responsibilities

Analyze support data to uncover pain points and recommend improvements
Contribute to automation and self-service initiatives to enhance responsiveness
Support workflow optimization to improve user satisfaction
Review product features and data flows for alignment with privacy regulations (e.g., GDPR, CCPA)
Help document and communicate privacy practices across teams
Promote privacy-by-design principles in product development
Assist in coordinating roadmap activities and tracking key milestones
Support cross-functional collaboration to ensure timely execution
Help visualize priorities and trade-offs using structured frameworks
Other duties and responsibilities as assigned.