Application Support Co-op

Bain Capital•Boston, MA

1d•$25 - $27

About The Position

This position will be working for the firm’s Application Support Technology team, and will provide support across business units. The person will assist in supporting a broad variety of applications, including client server and cloud based. The person will triage support issues and data inquiries, and escalate to internal teams as needed. This position will also include producing documentation for known issues, onboarding support procedures for new applications, and working on firm-wide initiatives pertaining to the supported applications and related technology.

Requirements

Strong communication skills
Detail oriented and highly organized
Ability to follow a documented process
Experience working within a team
Strong troubleshooting and analytical skills in a Microsoft Windows Desktop and/or Server environment
Highly motivated individual, able to drive problem resolution from inception to closure

Nice To Haves

Experience in the financial industry a plus
Microsoft SQL or other scripting skills a plus

Responsibilities

Monitor and triage jobs / system integrations
Facilitate access and user requests
Collaborate with internal and 3rd party vendors to drive resolution of prod support items
Monitor and manage a support queue
Document status and resolution of incidents and problems
Perform data gathering tasks in support of audit and regulatory filing activities
Research and respond to data inquiries
Assist with basic reporting and system automation efforts

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