Service BDC Agent - J. Allen Mazda

J. Allen Automotive • Gulfport, MS

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About The Position

BDC Service Agent - J. Allen Mazda Are you a communication pro who thrives in a fast-paced environment? At J. Allen Mazda , we know that a premium service experience starts long before the customer pulls into the bay. We are looking for a high-energy, organized BDC Service Agent to be the essential link between our customers and our technical team. In this role, you aren’t just booking appointments—you’re managing logistics, solving problems, and ensuring every Mazda owner receives the professional, seamless experience they expect. At J. Allen Automotive, we’re all about relationships and creating great experiences. With our new facility opening soon at I-10 & Cowan Lorraine Rd, now is the perfect time to grow with us. The Role: Coordination & Connection As a key player in our Business Development Center, you’ll be at the heart of our service operations, handling everything from inbound inquiries to proactive outreach. What You’ll Do: Service Coordination: Manage inbound calls and professionally schedule service and mobile appointments using our CRM/DMS systems. Proactive Outreach: Execute outbound calls for safety recalls, appointment reminders, and follow-ups to keep our customers safe and informed. Departmental Bridge: Partner with Parts and Sales to notify customers of special order parts and manage rental vehicle scheduling. Campaign Support: Support service marketing campaigns to help grow our local community reach. What You Bring to the Table Communication Skills: You have a clear, professional phone presence and a genuine desire to help people. Organization: You can multitask like a pro, managing call volumes while maintaining strict accuracy in our database. Experience: A high school diploma or equivalent is required; prior experience in a call center or automotive customer service role is highly preferred. Tech Savvy: Familiarity with CRM/DMS software is a plus. Being bilingual (English/Spanish) is a major advantage! Availability: This is a full-time position with rotating Saturdays and extended hours as needed. Compensation & Benefits We offer a rewarding work environment with a robust benefits package to keep you and your family protected: Health & Wellness: Medical, Dental, and Vision insurance, plus Accident and Critical Illness coverage. Financial Security: 401(k) Retirement Plan and Life Insurance (Basic and Additional). Work-Life Balance: Paid Time Off (PTO) to ensure you have time to recharge. Growth: Paid Training and the stability of a community-driven automotive group. About J. Allen Automotive We are a team that values clear communication, efficiency, and a "customer-first" approach. If you want to set yourself apart from the ordinary routine of an average job and help us deliver an outstanding Mazda service experience, you’ll fit right in. Help us lead the way in customer service. Apply today!

Requirements

• Communication Skills: You have a clear, professional phone presence and a genuine desire to help people.
• Organization: You can multitask like a pro, managing call volumes while maintaining strict accuracy in our database.
• Experience: A high school diploma or equivalent is required
• Availability: This is a full-time position with rotating Saturdays and extended hours as needed.

Nice To Haves

• Prior experience in a call center or automotive customer service role is highly preferred.
• Familiarity with CRM/DMS software is a plus.
• Being bilingual (English/Spanish) is a major advantage!

Responsibilities

• Manage inbound calls and professionally schedule service and mobile appointments using our CRM/DMS systems.
• Execute outbound calls for safety recalls, appointment reminders, and follow-ups to keep our customers safe and informed.
• Partner with Parts and Sales to notify customers of special order parts and manage rental vehicle scheduling.
• Support service marketing campaigns to help grow our local community reach.

Benefits

• Medical, Dental, and Vision insurance, plus Accident and Critical Illness coverage.
• 401(k) Retirement Plan and Life Insurance (Basic and Additional).
• Paid Time Off (PTO) to ensure you have time to recharge.
• Paid Training and the stability of a community-driven automotive group.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED