BDC Representative / Call Center Agent - Audi North Miami

Group 1 Automotive • North Miami, FL

2d

About The Position

Overview We are AUDI NORTH MIAMI , a part of the fast growing Group 1 Automotive , a leader in automotive retail and service. We are looking to add talented Business Development Representative to our team of professionals. Our Business Development Representative should be passionate about customer service and enjoy interacting with people throughout the working day. Automotive vehicle sales experience is not required. We are looking for outgoing individuals that can interact with our customers via phone and email. Hourly Rate Plus Monthly Bonus Potential In addition to competitive pay, we offer... Health Insurance Dental insurance Vision, Life, Disability insurance 401(k) plan with company match Paid vacation Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities Responsibilities Handle inbound leads (phone, internet) and direct to appropriate contact Contact present customers (phone, email) to maintain and improve customer loyalty Develop pipeline of sales and service business opportunities (partnerships, etc.) leads through Work with sales department to develop sales strategies and techniques Research and stay current in consumer and industry trends Communicate industry news and trends to management and dealership employees Outstanding Customer Service Qualifications Auto dealership retail experience a plus Auto dealership Internet or Business Development Center (BDC) experience Previous call center experience a plus Superior communication and customer service skills Excellent follow-through skills Solid working knowledge of the Internet Familiarity with automotive financing Maintaining a positive, can-do attitude Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend. All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.

Requirements

• Superior communication and customer service skills
• Excellent follow-through skills
• Solid working knowledge of the Internet
• Familiarity with automotive financing
• Maintaining a positive, can-do attitude
• All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment

Nice To Haves

• Auto dealership retail experience a plus
• Auto dealership Internet or Business Development Center (BDC) experience
• Previous call center experience a plus

Responsibilities

• Handle inbound leads (phone, internet) and direct to appropriate contact
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Develop pipeline of sales and service business opportunities (partnerships, etc.) leads through
• Work with sales department to develop sales strategies and techniques
• Research and stay current in consumer and industry trends
• Communicate industry news and trends to management and dealership employees

Benefits

• Health Insurance
• Dental insurance
• Vision, Life, Disability insurance
• 401(k) plan with company match
• Paid vacation
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees