BDC Agent

MSX International • Detroit, MI

16h • Remote

About The Position

We are seeking a highly organized and proactive Business Development Specialist (BDS) Representative to join our Mobile Service team. In this remote role, you will serve as a vital link between dealerships, customers, and our internal field teams. Your primary focus will be driving appointment volume through strategic outreach, managing dealer relationships, and ensuring the seamless operation of our mobile service software.

Requirements

• High school diploma or equivalent.
• 2 years or more of customer service experience.
• Ability to work in a team environment.
• Excellent verbal and written communication.
• Comfortable in voice and digital channels.
• Ability to handle objections and rebuttals while quickly adjusting to customer concerns.

Nice To Haves

• Strong technical proficiency with the ability to quickly learn and train others on software scheduling and reporting tools.
• Self-motivated and capable of managing a diverse daily task list in a fully remote environment.
• Analytical mindset with the ability to translate data into growth strategies for dealership management.

Responsibilities

• Customer Outreach & Lead Management: Perform outbound calls using dealer-provided customer and recall lists to schedule mobile service appointments. You will also design and execute text and email marketing campaigns within the mobile service software to generate new service leads.
• Dealer Support & Software Management: Act as a consultant for dealerships by helping them adjust mobile service offerings, set up automations, and troubleshoot software issues in coordination with the mobile service technical team.
• Reporting & Strategy: Tracking of set and completed appointments to generate performance reports for both internal and dealership management. Analyze results and provide actionable recommendations for increasing mobile service volume.
• Relationship Management: Schedule and lead weekly team meetings with dealership personnel to review outreach strategies, discuss performance metrics, and provide additional software training as needed.
• Documentation & Collaboration: Maintain records of dealership meetings and recaps for dealership management and internal tracking. Participate in internal weekly team meetings to align on goals and priorites.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED