BDC Manager

Sanford • Sanford, NC

19d

About The Position

The BDC Manager at Classic Nissan - Sanford is responsible for overseeing and managing the Business Development Center (BDC) operations at the dealership. This is a full-time, management role in the auto industry that offers a competitive base salary along with commission opportunities. The BDC Manager will play a critical role in driving sales and enhancing the customer experience at the dealership. This is a full-time, base plus commission position with a comprehensive benefits package including health, dental, and vision insurance, 401(k), vacation-paid time off, and employee discounts on vehicles and services. Mills Auto Group understands rapid growth in the automotive space. Family -owned and operated for the past 19 years, we are proud to have grown from 1 store to over 35. Most of our dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often. We are an Equal Opportunity Employer and a Drug Free Workplace.

Requirements

• Previous experience in a BDC management role within the auto industry preferred
• Proven track record of meeting and exceeding sales goals
• Excellent leadership and communication skills
• Strong understanding of CRM systems and technology used in BDC operations
• Ability to work in a fast-paced environment and adapt to changing priorities
• Customer-focused mindset with a passion for providing exceptional service
• Proficient in Microsoft Office and other technology systems
• High school diploma or equivalent, bachelor's degree preferred

Responsibilities

• Oversee and manage the BDC operations at Classic Nissan - Sanford
• Lead a team of BDC representatives and ensure they are meeting goals and providing excellent customer service
• Develop and implement strategies to drive sales and improve customer satisfaction
• Monitor and track BDC metrics and report results to dealership management
• Train and onboard new BDC representatives, providing ongoing training and development for the team
• Collaborate with other departments such as sales and service to ensure a seamless customer experience
• Utilize CRM systems and other technology to manage and track customer interactions and sales leads
• Ensure compliance with all dealership policies and procedures

Benefits

• health insurance
• dental insurance
• vision insurance
• 401(k)
• vacation-paid time off
• employee discounts on vehicles and services

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED