BDC Manager

Lithia & Driveway•Wexford, PA

About The Position

If you’re ready to take your career to the next level as a leader in BDC Management and would like to join us on the fast track to success and development, apply today! We are one of over 300 Lithia Motors Dealerships nationwide! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals. We are committed to growing our company and Growing our People! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals. We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Requirements

Previous BDC/BDC management experience.
Ability to present information in a clear and professional manner.
Ability to teach others how and why to perform their job.
Basic computer skills.
Acceptable driving record and a valid driver's license in your state of residence.
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Responsibilities

Lead customer relations process management by observing, installing, and training approved CR processes.
Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager.
Gather accurate customer information to create a database for continual follow-up and retention.
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.