Bdc Manager

Keffer Kia•Mooresville, NC

20d

About The Position

Ignite Your Career at Keffer Kia! Are you driven, personable, and motivated by meaningful connections? Keffer Kia is searching for a dynamic, customer-obsessed Business Development Manager to join our fast-paced, high-performing Sales Department. In this key frontline role, YOU are the welcoming voice of Keffer Kia — the first spark of excitement for potential customers exploring their next vehicle. You’ll answer inbound calls, connect with online shoppers, follow up with warm leads, and turn curiosity into dealership visits that fuel our continued growth. If you love talking to people, thrive on momentum, and want to build a career with one of North Carolina’s most respected automotive groups… this is your moment.

Requirements

High school diploma or equivalent.
2+ years of customer service, sales support, or call center experience (preferred).
Clear, confident communication and outstanding people skills.
Strong organizational skills and computer proficiency (Eleads CRM experience a plus!).
A professional phone presence and a genuine commitment to customer care.
A valid driver’s license and clean driving record.

Responsibilities

Deliver fast, professional responses to phone and internet inquiries that leave a lasting positive impression.
Book and confirm appointments that keep our showroom energized and full of opportunity.
Nurture prospective customers through thoughtful follow-up and genuine connection.
Maintain accurate, detailed notes in Eleads CRM systems to support sales success.
Partner closely with the sales team to create a seamless, customer-first experience.
Stay informed on vehicle inventory, promotions, and financing options so you can guide customers confidently.
Hit — and exceed — targets for calls, leads, and appointments.
Bring a friendly, polished, can-do attitude to every conversation.
Support the team with additional administrative duties as needed.